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• Interview candidates, make hiring recommendations, as well as oversee all new hires to develop and ensure proper certification and training according to company standards. • Facilitate weekly meetings for leadership team to maximize efficiency and effectiveness for store by discussing store scores and weekly workloads. • Implemented new procedures and routines on Sales Floor in order to better serve our Guests, resulting in a YTD increase in overall Guest Satisfaction scores. • Assisted in the planning and execution regarding Black Friday 2014, resulting in recognition from Management, Peers, as well as District Team Leader.
• Managed prospecting and customer information through the use of Salesforce and Pardot. • Spearheaded a project to produce better collateral for the sales team by conducting an extensive analysis on competitors. • Collaborated heavily with the Senior Manager of Events and Campaigns when initiating new campaigns. • Assisted in the launch of a new vertical by producing research to better understand the industry.