· Participate in the development and implementation of business and marketing strategies for the hotels. · Achieve market share and revenue goals by supporting the M&E Team and Reservation Team. · Develop sales and yield management strategies designed to maximize hotel's revenue. · Seek opportunities and develop strategies to improve the customer experience by seeking customer feedback and reviewing management reports.
· Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams. · Produce accurate and timely reports that meet the needs of the Sales Director and senior management such as business leads, achieved revenue, prospect business and targets. · Ensure the complete administration and execution of all bookings. · Develop and implement creative marketing campaigns to promote and enhance the business.
· Cross sell the cluster hotels, creating event proposals which fit client requirements and presenting by deadline. · Planning event aspects, such as venue, seating, and dining requirements. · Creating comprehensive and readable financial reports upon request. · Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up and communicating with staff.
Tourism & Events Management: Major International Business in Tourism Obtained Degree of 2:1