Felicity Bain

Senior Sales Assistant

  • LocationUnited Kingdom



  • Fashion Illustration
  • Fashion Photography
  • Photoshop
  • Sales Ability
  • Photography SLR
  • Style
  • Customer Care
  • Brand Representation
  • Fashion Brand

Work history


Senior Sales Assistant

Platypus Shoes

Mar 2014
  • -Lead by example in customer care -Motivate the team and ensure all KPI’s are met -Run the shift (Individual budget calculation, organising lunch breaks, ensuring smooth flow) -Handle any difficult customer situations -Manage and delegate responsibilities in stock and on the shop floor -Visual Merchandise and intergrate new product -Train new and existing team members in customer service and upselling -Track hourly figures and progress -Follow, lead and train in opening and end of day procedures -Process refunds, faulty products, exchanges and stock transfers -Present the days’ focus at the beginning of the shift on sales techniques and at team meetings



Photography, Assemblage, Painting, Illustration

University of Auckland

Feb 2012 - Nov 2015
  • Bachelor of Fine Arts