Fiona McVitie

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  • LocationVilnius, Lithuania

Skills

 

  • Events
  • Internet Marketing
  • PR
  • Word
  • Sales
  • Excel and Powerpoint
  • Customer Service
  • Communication Skills
  • Socail Media

Work history

Currently

Customer Sales Advisor

Optical Express

Apr 2010

2013

Customer Sales Advisor

Optical Express

Mar 2010 - Mar 2013
  • Outbound sales calls to customers who have expressed an interest into laser eye surgery. Target driven environment; weekly sales and call quality targets must be met. The targets are frequently changed so I must quickly adapt to new targets and rise to new challenges. I am also undertake inbound customer service and often deal with complaints.

2012

Customer Service

John Lewis Partnership

Aug 2009 - Nov 2012
  • I was employed as a temporary customer sales assistant for John Lewis in Glasgow. I was trained in customer service and worked in the gifts department during the very busy run up to Christmas. This involved taking customer orders, till work and replenishment. I learnt how to work in high pressure situations handling multiple queries and sometimes demanding customers.

2012

Marketing Intern

Liddell Thomson Consultancy

Jun 2012 - Jun 2012
  • Management of Liddell Thomson Twitter account; researching new followers, composing tweets and scheduling tweets using Hootsuite. I shadowed various roles within the business and listened into several professional meetings. I carried out desk research and produced a press release for their partner PR company, Spreng & Co.

2012

Intern

Matrix Business Growth Consultants

May 2012 - May 2012
  • I produced a professional report involving desk research as well as analysis of data gathered from over 200 companies that matrix had previously worked with over three years. I used excel to assist my analysis and produced several charts and graphs to illustrate the report. I was responsible for my own time management and the final report was completed before the due date and was well received.

Education

2013

BA Economics

University of Strathclyde

Sep 2009 - Apr 2013