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Management of Liddell Thomson Twitter account; researching new followers, composing tweets and scheduling tweets using Hootsuite. I shadowed various roles within the business and listened into several professional meetings. I carried out desk research and produced a press release for their partner PR company, Spreng & Co.
I produced a professional report involving desk research as well as analysis of data gathered from over 200 companies that matrix had previously worked with over three years. I used excel to assist my analysis and produced several charts and graphs to illustrate the report. I was responsible for my own time management and the final report was completed before the due date and was well received.
Outbound sales calls to customers who have expressed an interest into laser eye surgery. Target driven environment; weekly sales and call quality targets must be met. The targets are frequently changed so I must quickly adapt to new targets and rise to new challenges. I am also undertake inbound customer service and often deal with complaints.
I was employed as a temporary customer sales assistant for John Lewis in Glasgow. I was trained in customer service and worked in the gifts department during the very busy run up to Christmas. This involved taking customer orders, till work and replenishment. I learnt how to work in high pressure situations handling multiple queries and sometimes demanding customers.