BA Politics and Italian Graduate, 1 years work experience in a varied and details orientated role as an office coordinator for a lettings office is SW London. Now looking for a new exciting role to further challenge me and build upon my current skill set and abilities. Extremely well presented and an enthusiastic hard worker who thrives in a fast paced, creative environment. Looking to incorporate my language skill to a role also.
• I was the dedicated point of contact and responsible for managing my corporate and private clients. • I was responsible for maintaining prosperous relationships with my clients by successfully managing expectations, communicating promptly and effectively via telephone and email, and ensuring that they received fantastic levels of customer service. • Responsible for processing high worth, complicated orders and ensuring that clients were kept up to date with and fully informed of proceedings. • I proactively engaged with new leads and assisted in the business development of the corporate division via telephone and email communication. • I was thoughtful, efficient and went above and beyond to ensure that clients received the best possible experience. I was able to rectify any problems and always aimed to pre-empt any difficulties, making sure that all my clients were happy and left knowing that they had received great service so that they will return. • Experience using Microsoft Dynamics database, and processing and analysing large sets of data. • In this role I worked towards weekly targets and strived to continuously achieve these whilst always maintaining the utmost professionalism.
My keys role is to ensure the smooth running of the office, whilst also working closely with the Director performing ad hoc pa duties. I am responsible for a number of administrative tasks, including drawing up paperwork, diary management and keeping the computer systems and databases up to date. Another important aspect is my communication with clients, it is very important to ensure that I communicate effectively with all clients so that I provide information and help whenever possible. In this role, I have worked closely with the director of the company and as a result have gained a good oversight of the business. I have confidently adapted to the different challenges presented and have proven my efficiency and ability to perform tasks confidently and accurately.
BA Politics and Italian