Determined and hard-working, I feel lucky to work in an industry where my upbeat personality and strong interpersonal skills are real assets. As a highly motivated Project Manager, I have a significant experience in the organisation of memorable events in the vibrant UK that I love. Even when my experience in building strong business relationships, my creativity and my detailed approach to work all help me to exceed the quality of work expected of me, I like to challenge myself and having to meet targets, as I am constantly trying to improve myself and my skills, with passion and smile!
As an Event Project Manager at Wedgewood Britain - a leading Destination Management Company based in London and with offices around the world, I am in charge of organizing bespoke tours and events in the UK and in Ireland, mainly for French speaking corporate clients. Some of my day-to-day missions are as follow: - Designing and offering detailed proposals in accordance with the clients' needs and expectations. - Sourcing local suppliers to offer new, original, relevant products to the clients - from accommodation, venues, catering to team building management companies...and ensure excellent relationships with them all. - Liaising with suppliers, negotiating the best rates in order to meet the clients' budget. - Handling the financial and contractual aspects of the events. - Managing the operation onsite. - Creating strong links with the clients, ensuring their loyalty.
- Oversaw the operations of the groups and ensured that clients’ expectations and requirements were met. - Handled all the services bookings, dealt with the amendments and deadlines. - Issued the travel documentation. - Was responsible for ensuring that payment for bookings is collected in accordance with the company requirements. - Dealt with customer feedback, ensured that suppliers’ invoices are according to agreed contracts.
For a big furniture and textile company implemented in France and Europe: Centralized and organized in their entirety (transport and accommodation) the business trips of the co-workers in France and abroad. -Handled business trips of all the employees of the company (more than 3000 employees in the company travelling frequently for vocational trainings, stores implementations, audits…) requested by phone or by email. - Booked rooms, conference rooms, flights, trains, car hire in China, India, Indonesia, Italy, Spain, Belgium and France. - Often amended bookings at the last minute to follow the modifications of colleagues’ schedule. - Negotiated the best rates with hotels and car rentals, checked and followed up the contracts with the providers. - Created strong professional links with the travel agency in charge of ticketing the flights and trains bookings. - Reported and analyzed travel expenses in order to constantly offer the best services to our associates, for the best value. This role as business travel manager improved my abilities to work in a “happening” environment, under tight deadlines and with last-minutes requests. It also revealed my excellent negotiating skills, and the good organization of my work.
In front office: - Welcomed the clients by phone, monitored their needs. - Created and managed the sales (train on its own or as part of a package for France or Europe). - Established commercial re-launch and promotional calls, built customer loyalty. In back office: - Handled the revenue and accounting management, recorded payments, carried out after-sales operations. - Managed bookings confirmations and deadline for payments. - Handled payment reminders, canceled unpaid seats. - Printed tickets and sent them.
BTS VENTES ET PRODUCTIONS TOURISTIQUES, 2 years technical degree in Tourism (sales and productions)