I am a business graduate from the London College of Fashion offering customer and commercial experience. Highly proficient in communication and problem solving, I am currently looking for a customer-facing role, different from Merchandising where I can apply my strong organizational skill-set whilst developing my administrative responsibilities.
Being an Assistant Merchandiser for Lingerie at M&S, a significant part of my role is to review trade on a weekly basis, flexing intake requirements in reaction to sales performance and availability. Using analysis of sales, forward trends and customer profile, I work closely with the buyers to create a compelling product offer and depth of range. I prepare sales and stock plans in conjunction with OTB and shape of chain. I implement promotions in reaction to trade or national events. It is important to build good relations with suppliers, to ensure a regular flow of merchandise, negotiating deliveries to meet important store launch dates. Checking order confirmations for accuracy, communicating discrepancies to suppliers and maintaining an updated database is vital to a smooth operation. Liaising with other departments within the business is vital in ensuring the business is working to one message through internal intranet, e-commerce and marketing channels, for example, promotion of goods and targeted customer emails.
Meeting and greeting students, group leaders and agents of all nationalities. Answering inquiries in person, by phone and on email in a professional and courteous manner. Providing or sending out information. Organising excursions, handling payments and arranging couriers. Answering, screening and forwarding phone calls. Keeping reception tidy and well presented. Sorting and distributing post.
Exposure to the mass manufacturing process, scale and culture in Industrial China. Meeting clients to present in-house ranges (bedroom and living room furniture), suggesting design features and material alternatives tailored to their customer and market position. Coordinating production planning, quality control and shipment of goods to the US/Europe from several manufacturers,. Exposure to JustWise’s subsidiary business, the production of mixed medical textile equipment, specific to ‘Cut and Sew’, for global medical giants, Bayer, Roche, Johnson & Johnson. Other experience includes factory visits and client exchange concerning design specifications and quotes.
Similar Job Responsibilities to present Marks and Spencer role.
Serving customers and driving sales to meet and exceed targets. Offering customers style and trend advice, highlighting newness and accessory add-ons. Working within a team to provide smooth operations in a highly focused customer environment.
Providing exceptional customer service through excellent selling technique. Gaining experience of Home and Womenswear through customer engagement and product knowledge material. Developing leadership through training responsibilities used to encourage, support and motivate individuals. Updating visual merchandising guidelines on a weekly basis. Completing administrative tasks, such as manual replenishment.
My Course included modules in Buying and Merchandising, Finance, Marketing, Sustainability, Branding and Retail Management
Course included exporing a range of art mediums, then taking the course in the direction of your choice. I chose to use Textiles to explore and make homewares
I studied Design and Technology Textiles, Business and Psychology at A-Level