Gabrielle Martin-Hernandez

Receptionist/Front of House

Level
Junior
Location
London, United Kingdom
Availability
Locked Pro Plan feature
Professions
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33 Connections
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About me

I am currently in my final year of university, studying Comparative Literature and Linguistics, at Queen Mary University of London. I am also currently working as a Receptionist part time at Shoreditch Nails. In my spare time, I enjoy travelling, exploring London and keeping myself updated on the latest fashion trends and collections.

Skills

  • Sales
  • Writing
  • Computer Literate
  • English Speaking
  • Employee Relations
  • Customer Care
  • Customer Experience

Companies I’ve worked with

  • END.

    END.

    • Fashion and Textiles
  • John Lewis & Partners

    John Lewis & Partners

    • Design
  • O

    Offspring

    • S

      Shoreditch Nails

      Work history

      Currently

      Receptionist/Front of House

      Shoreditch Nails

      Feb 2019
      • London, United Kingdom
      • Freelance
      • Some of my key responsibilities including opening and closing the salon, answering phone calls and responding to emails. I also manage bookings for the Nail Technicians and I'm in charge of ensuring that the salon in consistently fully booked. Additionally, I take payments and act as a host to the customers to ensure they have a relaxed and enjoyable experience.

      Currently

      Cashier

      Offspring

      Jul 2017
      • Oxford St, Marylebone, London W1H 6HJ, UK
      • Freelance
      • I was previously the head cashier of Offspring, which dealt with ensuring customers gained the full Selfridges experience right through until the end. I have also dealt with taking customer payments, refunds and any issues with products sold. Additionally, I was responsible for putting the sales through our BOH till and solving any variances from previous days. I have also trained new cashiers on the tills.

      2019

      Sales Associate

      END.

      Dec 2018 - Jan 2019
      • Berwick St, Soho, London, UK
      • Freelance
      • As a Sales Associate, I dealt with customer queries daily, assisted them with sizing and give advice on fits and tailoring. End. also aims to create a clientele relationship with our customers and so I built relations with customers. I also ensure they receive excellent customer service throughout and assisted them even up to putting the transaction through. I have also had to clean the store, when the shop is closed and ensured the rails are fully replenished, ready for the next day.

      2017

      Stockroom Assistant

      John Lewis & Partners

      Nov 2016 - Jan 2017
      • Oxford St, Marylebone, London, UK
      • Freelance
      • In this job role, I had to deal with customers' click and collect orders. This ranged from manually picking them, to finding out where missing parcels were.

      Education

      Currently

      BA. Comparative Literature and Linguistics

      Queen Mary, University of London

      Sep 2016
      • Mile End Rd, London, UK
      ;