About me
A digitally creative International Business Graduate, with notable experience in Social Media Marketing, Content Creation and Project Management. With a strong expertise using tools such as HubSpot and Canva, robust Social Media Campaigns were developed at Opera Co-Pro and Lavara Collection. Drawing from an international perspective gained from studying in Barcelona as an exchange student, is now seeking an opportunity to add a fresh perspective in Social Media, Brand Strategy and Communications in a dynamic and forward- thinking company.
Work history
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Customer service advisorFoundever
- London, United KingdomFull Time
• Assisting with inquiries related to vaccination procedures, eligibility, and documentation requirements.
• Maintained a 99% accuracy rate in appointment scheduling and tracking, minimizing errors and ensuring efficient operations for vaccine distribution.
• Recorded accurate and detailed information about individuals scheduled for appointments, keeping track of appointments, cancellations, and rescheduling operations.
Customer service advisorMarks and Spencer
- London, United KingdomFull Time
• Maintained a customer satisfaction rating of 95% or above based on feedback surveys, reflecting the quality of service provided in welcoming, assisting, and ensuring a pleasant dining experience for patrons.
• Handled cash and electronic payments, operate cash registers or point-of-sale systems, and provide accurate change to customers.
• Ensured the cleanliness and hygiene of the dining area, including tables, chairs, and serving counters while complying with food safety regulations and hygiene standards.
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Skills
- Project Management
- Canva
- Communication
- Analaysis
- Microsoft Office
- Problem Solving
- Time Management
- Creating
- Teamworking
- Organisation
Education
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Bachelor of Arts (BA) Nottingham Trent University
- Nottingham, United Kingdom