About me
I have worked within the events and hospitality industry professionally for the last five years, both operationally and through sales and business development. I am looking for my next challenge, within the arts. Please get in touch if you have anything that could be of interest!
Work history
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Client Services ManagerKeith Prowse
Whitton Rd, Twickenham TW2 7BA, UKFull Time
• Effective handling of inbound telephone and email sales leads on a daily basis, fulfilling enquiries and requests, demonstrating a strong knowledge of product knowledge, whilst introducing clients to the wider company portfolio. Producing tailored proposals and quotations for each lead to meet the request, overcoming objections and securing business in high volumes.
• Building relationships with clients to ensure repeat business and increased spend across a range of events. Often through site visits, meetings, referrals or visiting them on the day, at events.
• Attending internal and external team/company/customer meetings.
• Mentoring new team members, whilst assisting in their training and development of product knowledge.
• Handle and manage pipeline and clients on company CRM and booking system, effectively using the software to increase productivity.
• Reporting on the team's sales progress and pipeline on a weekly basis for two of the company's key events.
• Assisting the Head of Inbound Sales, with team management and organisation of inbound leads.
Achievements.
Increased growth in sales:
• October 2018-current day: £2.2 million in sales (ongoing until October 2019) - target £2.55 million.
• 2017- 2018: £1.53 million in sales
• 2016-2017: £1.2 million in sales
• Dec. 2015-October 2016: £880,000 in sales
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Project Coordinatornew independent conference experts
- Thame, United KingdomFull Time
• Liaising with clients spanning across a variety of industries for enquiries with 1-2500 delegates, per event.
• Using their specific requirements to carry out venues searches, present detailed proposals and estimated costing.
• Working closely with the client from the stage of enquiry to reconciliation.
• Negotiating contracts, arranging logistics and working on site.
• Regularly attend meetings and site visits to expand and update industry knowledge.