Work history
Junior Consultant
As a Junior Consultant I am primarily engaged in activities related to the Commercial Operations of a leading player in the telco’s Italian sector.
• Due to these activities, I deal, on a daily basis, with:
o Liferay, a free and open source enterprise portal software product.
o Jira, a proprietary issue tracking product, developed by Atlassian.
o Sales' data analysis.
o Systems' improvements in order to facilitate the agent orders' entering.
Business Analyst
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Once finished the training period, I kept on being engaged in activities related to the customer experiences’ field in the sectors of Telco / Media / Web 2.0 / IT Strategy.
• I was engaged in activities primarily based on methodologies and practices related to Bip PM, Customer Experience Telco / Media / Energy, Web 2.0, IT Strategy.
I worked on a project of Customer Experience at a leading player in the telco's Italian sector.
The main activities with which I dealed with were:
• Assesment of the Customer Experience of new products before their release, dealing with the problems related to their use and proposing solutions to improve the customer experience;
• Monitoring the launch of new products and customer experience tests designed in order to identify and resolve issues that impact the customer base;
• Analysis of the Customer Experience (benchmark, mystery customer, surveys).
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Skills
- Events
- Marketing PR
- Problem Solving
- Strategic Planning
- Communications
- Excel
- Office
- Powerpoint
- Word
- Ideas Development
Education
Applied Macroeconomics; Public Law and Regulation; Advanced Mathematics for Economics; Applied Micro
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Economics and Market Policy
Contemporary History; Demography; Economic Politics; Economic Statistics; Economics of Development a
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International Development and Cooperation
Awards
Ski Instructor
Certificate of qualification to practice the profession of Ski instructor