Giacomo Giorgi

Junior Consultant

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  • LocationMilan, Italy

Skills

 

  • Events
  • Marketing PR
  • Problem Solving
  • Strategic Planning
  • Communications
  • Excel
  • Office
  • Powerpoint
  • Word
  • Ideas Development

Work history

Currently

Junior Consultant

H-farm Industries

May 2016
  • As a Junior Consultant I am primarily engaged in activities related to the Commercial Operations of a leading player in the telco’s Italian sector. • Due to these activities, I deal, on a daily basis, with: o Liferay, a free and open source enterprise portal software product. o Jira, a proprietary issue tracking product, developed by Atlassian. o Sales' data analysis. o Systems' improvements in order to facilitate the agent orders' entering.

2016

Business Analyst

Business Integration Partners

Mar 2016 - Apr 2016
  • Once finished the training period, I kept on being engaged in activities related to the customer experiences’ field in the sectors of Telco / Media / Web 2.0 / IT Strategy. • I was engaged in activities primarily based on methodologies and practices related to Bip PM, Customer Experience Telco / Media / Energy, Web 2.0, IT Strategy. I worked on a project of Customer Experience at a leading player in the telco's Italian sector. The main activities with which I dealed with were: • Assesment of the Customer Experience of new products before their release, dealing with the problems related to their use and proposing solutions to improve the customer experience; • Monitoring the launch of new products and customer experience tests designed in order to identify and resolve issues that impact the customer base; • Analysis of the Customer Experience (benchmark, mystery customer, surveys).

2016

Market Analyst Internship

Business Integration Partners

Dec 2015 - Feb 2016
  • As a Trainee, I was engaged in activities primarily based on methodologies and practices related to Bip PM, Customer Experience Telco / Media / Energy, Web 2.0, IT Strategy.

Education

2015

Applied Macroeconomics; Public Law and Regulation; Advanced Mathematics for Economics; Applied Micro

University of Bologna

Aug 2013 - Dec 2015
  • Economics and Market Policy

2013

Contemporary History; Demography; Economic Politics; Economic Statistics; Economics of Development a

University of Bologna

Aug 2010 - Sep 2013
  • International Development and Cooperation

Awards

2012

Ski Instructor

  • Certificate of qualification to practice the profession of Ski instructor