I am a young and motivated Italian girl with a strong passion in the luxury and goods world under any point of view. I grew up in Milan, and after graduating form high school I decided to move to London to start my studies in the business environment. At this point in time I am completing my master degree at Cass Business School, where I am majoring in marketing and innovation. Over the years I have worked in different environment from consultancy, to the luxury environment, to the food one. Thus, I have gained deeper understanding of how different market work, how the biggest player develop and pursue their strategies, and which are the best strategic moves to undertake to enable the growth of a business. Now I want to start my future career in the fashion world because not only it is my biggest passion, but also because I believe I do have the determination and the right set of skills needed to enter the environment.
Responsible for organizing and coordinating the social media platform, the press relations, organization of pop-up events, and enhancing the online presence of the brand. Researched the most suitable solution for the business approach of the company to communicate to current and future customers looking into the most powerful online profiles and through the analysis of different business plans. Increased considerably the number of visualization of the social media and of the website, and contributed to the acquisition of new customers with powerful Email Digital Marketing.
Responsible for ensuring positive customer experiences and responding to customer questions and complaints regarding the range of products and services of the company. Through the analysis and understanding of the problem of the customers, developed the best possible way to overcome the difficulty that they were facing. Contributed towards the creation of both a pleasant environment for customer where to shop, and a enjoyable working environment
Focused on tasks like taking important decisions related to customer relations and also in the internal organization of the company. Offered full support to the CEO understanding the right behavior and decision-making process that needed to be approached in different situations. Collaborated towards the growth of the company successfully overcoming difficult challenges
Assist in the sales and organizations of the showroom in terms of stock organizations, product exposition and customer relations. Kept the stock updated, controlled the well exposition of the product, and contributed towards the understanding of customers and their needs. Enhanced the stock organization contributing towards a better internal organization, which positively affected the sales process.