Gladys Mmaphuti Semenya

Social Media Manager

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  • LocationMidrand, South Africa

Skills

 

  • Events
  • Marketing PR
  • Interiors
  • Lifestyle
  • People
  • Businesses Development
  • Client Services
  • Customer Services
  • Internet Marketing
  • Marketing
  • Problem Solving
  • Social Media Marketing
  • Event Organisation
  • Communications
  • Relationship Management

Work history

Currently

Social Media Manager

Freelancer

Jan 2014
  • ? Develops content and campaigns for social channels to increase engagement and brand awareness. ? Drives revenue through paid and organic social media promotions. ? Maintains brand presence in social media, responding to comments and managing guest experience by offering advice, answering questions and addressing customer service issues. ? Analysing metrics and manage budgets to track success and meet goals. ? Utilise a variety of social media platforms like Facebook, Twitter, Instagram, Pinterest and other tools for optimal community management, content delivery and reporting.

2016

Business Development Manager

Serendipity Group

Sep 2014 - Mar 2016
  • ? Cold call daily within the market or geographic area to ensure a robust pipeline of opportunities. ? Identify potential clients, and the decision makers within the client organisations. ? Present new products and services and enhance existing relationships. ? Submit weekly progress reports and ensure data is accurate. ? Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.

2015

Manager

Olivan Skin

Jan 2013 - Jan 2015
  • ? Formulating and successfully implementing company policy. ? Developing strategic operating plans that reflect the longer-term objectives and priorities established by the board ? Maintaining an ongoing dialogue with the chairman of the board ? Closely monitoring the operating and financial results against plans and budgets; -taking remedial action where necessary and informing the board of significant changes ? Maintaining the operational performance of the company ? Assuming full accountability to the board for all company operations; ? Representing the company to major customers and professional associations;

Education

2016

Online

National University Of Singapore

Sep 2015 - Jan 2016
  • Social Media in Public Relations

2014

Online

MIT

Jan 2014 - May 2014
  • Entrepreneur 101: Who is your customer?