Dual national (US & UK) professional with 12 years of experience growing relationships around the world while leading teams to design and deliver services to exceed customer requirements. I am passionate about working with groups of individuals to motivate, create and implement positive change. Through education, travel and professional experience I have learned that I am a motivated individual, hungry to make an impact and have aspirations for continued success with high expectations for myself and those I work with. Currently working in the Risk Management Software industry, but am interested in tying my passion for film in with my career.
Work history
Sales and Marketing Manager
London, United KingdomFull Time
Based in Sydney Australia, traded on the Australian Stock Exchange, SAI Global is one of the leading Risk Management and Business Improvement Services companies in the world.
• Progressed through the US business, before being relocated to the UK in early 2015 to establish and lead the EMEA Marketing and Sales teams. I quickly identified the EMEA division of the business struggled due to inefficiencies in processes, lack of leadership and no long-term strategy.
• I lead teams to identify existing process inefficiencies, work to remove the bottlenecks and waste, resulting in a more efficient and productive team. Change management techniques, leadership attributes and solid communication enabled me to make a quick impact in this region of the business. The role has evolved to providing direction, leadership and continual training to the Marketing Team and a group of Business Development Managers throughout the EMEA region. In this role, I’ve aided in the growth of my teammates by conducting training and career development activities.
• Developed Marketing and Sales strategies for the US & EMEA regions to introduce software and service offerings to businesses in most industries through a variety of mediums, including; trade show presentations, webinars,face-to-face consultative demonstrations and meetings. Once approved I selected, developed, and deployed teams to strategically implementing them to meet objectives while solving problems on the fly, motivating team members and monitoring/reporting performance goals and KPIs.
• Worked with the business’s top 50 accounts Globally (Fluor, Scottish Power, Kellogg’s, Sysco, Tesco, BP, etc.) to identify business inefficiencies and customer frustrations to design service plans for the development and delivery of complex solutions.
• Lead the SAI Global team to design SAI Global's services to meet customer requirements across the United States and all of Western Canada.
• Responsible for the development of new and existing business relationships, generation and negotiation of new business for SAI Global to an agreed annual sales target.
• The development of sales strategies and plans for the business in the United States and Western Canada.
• Provide direction and leadership to a team of Business Development Managers.
• Responsible for the hiring and training of full-time sales staff.
• Establish staff priorities and assignments. Establish performance goals and monitor performance levels. Assist in the growth of employees through training and career development activities. Determine and initiate actions required to correct any deficiencies in meeting sales objectives/financial targets.
• Present SAI Global solutions and services to clients through direct communication; face to face meetings, video or web meetings, telephone calls and emails.
• Manage and maintain a pipeline and ensure all sales staff are using SalesForce CRM software accurately.
• Responsible for the creation of and accountability for client proposals, contracts and any further documentation.
Operations Director
- Houston, United StatesFull Time
Specialised in networking and relationship building. Designed service solutions involving learning management system platforms, desktop process design tools and quality management system consulting services to the Energy, Construction, Aerospace, Manufacturing, Retail AgriFoods, Government and Automotive industries.
• Researched and implemented Needs to Cash focused methods for clients. This ideology involves the conversion of customer needs to increased business revenue. Identifying this core process is key to continuously improving the processes that support and enable efficiency while incorporating business needs.
• Lead a team of 6 to continually meet and exceed monthly and annual objectives, exceeding goals each year. Also responsible for team growth through hiring and training.
• Managed 8 international Partnerships to deliver co-branded services and materials in Mexico, Canada, Australia, Middle East, and the UK.
• Performed in-depth market research to strategically plan and prospect potential industries and territories.
• Managed projects which involved system development, marketing and business development campaigns to introduce the company’s new business to strategically selected verticals, while maintaining its brand.
• Developed and conducted process improvement and customer satisfaction training programmes.
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Skills
- Leadership
- Human Behaviour
- Design Thinking
- Qualitative Research
- Project Management
- Business Analysis
- Strategic Planning
- Strategy
Education
Lean Six Sigma Black Belt
- 800 Lancaster Ave, Villanova, PA 19085, USA
Business process improvement and removal of process/resource waste.
Bachelor of Business in Entrepreneurship
- United States