About me

I am a conscientious and knowledgeable individual, with 3 years of proven managerial experience. Providing the highest standard of customer service. An active team player with excellent interpersonal and communication skills. I possess the ability to adapt to change, hardworking, and being able to remain calm under pressure. I have a strong passion to make real difference and develop a rewarding career.

QuestionsProjectsExperienceTeam

Work history

Technical Support supervisorBT
Jan 2021Manchester, United KingdomFull Time
• Delivering quality help to customers • Training new staff on company policies and retraining existing staff to maintain a high standard of work ethic • Assessing staff skills and giving appropriate feedback to help build confidence and skill set. • Helping team mates when problems arise within the job and sharing knowledge on how they can address similar problems in the future.
Sales Assistant ManagerJD Sports
Jan 2018 - Oct 2020Manchester, United KingdomFull Time
Directing team briefings ● Delegating tasks and targets to each staff member ● Lifting team morale to help drive KPI’s ● Creating a floor plan for each day to section off staff so that all areas of the shop floor are manned ● Managing a balance of rewards and corrective actions to better team performance ● Training employees in the correct standards of the company

Skills

• Management
• Teaching
• Team Building
• Team Leadership
• Sales Management
• Sales Support
• KPI Management
• Organised

Education

U
U
Psychology BScUniversity of Kent
Oct 2022London, United Kingdom