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Monitoring the team’s performance. Assisting the team by performing the tasks with them. Helping with training and development. Completing paperwork (yes, there’s always admin to do). Handling complaints (from both staff and customers). Reporting to senior management / personnel when required
BEA’S OF BLOOMSBURY, LONDON Manage executive team's calendar and plan client meetings. Prepare reports, spreadsheets and presentations. Manage records; and administer database. Liaising with clients to ascertain their precise event requirements. • Working closely with key stakeholders at every level of the business to ensure the effective delivery of events. Managing a team of 15 people.
Provided prompt, efficient, friendly, and quality service at all times. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Effectively handled customer complaints and special requests. Accurately balanced cash register at all times.
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