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-Planning, designing and implementing a new look to the interiors of the building, graphics and advertising. -Analysing the business’s previous failures and competitors, and re-designing the business in response to these. -Creating and enhancing the customer journey by encouraging excellent customer service skills within staff. -Significantly improved business efficiency by introducing monitoring procedures. -Designing and delivering entertainment events that increase turnover and customer satisfaction. -Managing and running shifts whilst supporting and motivating a team of staff. -Won Pub of the Year Award 2015, as a direct result of the re-branding and re-designing.
Achieved First Class Hons.