Hayley Charlick

Business Development / Account-Portfolio Manager

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  • LocationUnited Kingdom

About me

 

I am a positive and enthusiastic person with excellent communicative skills and a passion to learn and expand my professional skills. Having gained experience within a business development/sales environment, I am now looking for a new position within a company that utilises my energy, as well as my dedication and hunger to learn, all from which I can develop a long-term career. I enjoy working under pressure in an agile environment, and thrive in logical and problem solving situations.

Skills

 

  • Account Co-ordinator
  • Account Management
  • B2B
  • Brand Management
  • Business Development
  • Client Services
  • Problem Solving
  • Relationship Management
  • New Business Generation
  • Client Base Development and Marketing
  • Events Management
  • Strategy and Planning
  • Corporate Account Management
  • PR Media Communications
  • Conference Production

Work history

2014

Business Development Coordinator & Senior Exec to VP

Alexander Proudfoot

Feb 2014 - Dec 2014
  • Building and maintaining relationships with C-suite within the largest UK and European businesses. Supporting the Executive Vice president in aiding clients to transform operational performance within tight timescales to help companies gain a competitive edge and drive sustainable behavioural change. Results delivered include shaping operational changes to meet regulatory demands, step change in profitability, enhanced operational efficiency/sales improvement and behavioural alignment. • Responsible to the Global head of sales and Executive Vice President • Researching prospective client industries, companies and C-Suite decision makers including current developments, earning announcements and organisational changes • Establishing an effective rapport and relationship by telephone, email and in person with personal/executive assistants of major company CEO’s /C-level decision makers in order to secure meetings and project development • Establishing direct contact and building relationships with CEO’s, CFO’s, Divisional Presidents and other C-Suite decision makers where necessary • Daily communication and interaction with the Vice President to plan, prioritise and formulate strategies for prospecting activity • Scheduling meetings for the Vice President and maintaining both calendars • Maintaining the process along with the sales and knowledge management databases • Supporting the Vice President client contact management and relationship programs including the planning and participation of client events

2014

Head of UK Business Development

Capital Economics

May 2013 - Mar 2014
  • Maternity Leave Cover Contract • Responsible to the MD and Global Head of Sales. • Representing the company at external events whereby promoting the services provided. • Lead target generation of new sales. • Liaising extensively with clients to gain a thorough understanding of their needs and identifying which services they require. • Developing relationships quickly with existing clients to enable opportunities to up and cross sell products and services. • Creating bespoke packages to facilitate the needs of potential, existing and new clients. • Facilitating in the management and coordination of internal resources to ensure all business and client targets are met. • Ensuring all administration related to the sale of new services and ongoing management of client accounts are accurate and efficient with successfully securing subscription payments. • Maintaining excellent business relationships by delivering consistent and professional customer service, to secure a high level of repeat business. • Managing client’s needs and understanding their financial boundaries.

2013

B2B Consultant & Account Manager

Easy Energy Brokers

Feb 2013 - May 2013
  • Temporary Contract. • Business development to meet and exceed growth plans. • Liaise with clients to fully understand their energy requirements. • Process and analyse client data to prepare invitations to tender and send to energy suppliers. • Liaise with energy suppliers to ensure maximum interest in tenders with the most advantageous prices and terms. • Closing contract negotiations between clients and suppliers. • Updating clients on market/contract progress and responding to client enquiries. • Monitoring energy market developments. • Advising clients on energy cost, trading and energy contract options (fixed and flexible). • Supporting customers in energy risk management strategies. • Providing support in respect to energy prices and procurement to wider business activities.

2013

Senior Coloured Diamond Consultant

Global Carbon Options

May 2012 - Feb 2013
  • • Lead the diamond investment pension/SIPP department, negotiating on behalf of clients directly with an IFA to diversify their portfolios into the diamond investment market. • Training and mentoring junior level brokers, including structuring their client telephone calls and objection handling. • Chairing daily morning meetings, updating the room on current market affairs. • Maintaining good relationships with clients and representing the company at client entertainment events. • Initiating contact with new clients from warm leads. • Managing the process until business completion. • Answering messages in phone and email queues. • Leading communication, compliance questions and conflict resolution with both colleagues and clients. • Maintaining productivity levels and quality standards. • Ensuring that all processes and procedures were completed to bring on board new clients in a professional and efficient manner. • Use Microsoft programs, email and the in house client database to manage accounts, correspond with clients and liaise with prospective partners. • Communicating on a bi-weekly or monthly basis with clients to represent the company in a positive and professional light whilst managing their investments. • Dealing with all administrative requirements within the office itself for other brokers and undertaking compliance reviews for completed deals.

2012

Rare Coloured Diamond Broker

Stone House Global Markets

Apr 2012 - Aug 2012

2012

Fine Wine Investment Broker

Continental Wine Group

Mar 2011 - Apr 2012

2011

Professional Golfer

West Kent Golf Club

May 2009 - May 2011
  • Looking after the membership needs, managing events and sales within the golf shop, Teaching/coaching golf to all ages and abilities

2009

Professional Golfer

LPGA

May 2002 - May 2009
  • Based in Spain, playing events on the Ladies European Tour whilst owning and running numerous businesses including bars, restaurants and nightclubs.

Education

2001

Gcse’s A-levels

Bullers Wood School for Girls

Aug 1993 - Apr 2001