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Hema Kalyanji


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  • LevelJunior
  • LocationWembley, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAccount Manager - Event Manager - Art Director


  • Photoshop
  • Word
  • Customer Service
  • Remedy
  • Asset Management
  • Procurement
  • Administraion
  • IT Administrator

Work history


Accounts Assistant

Easy Return Limited

Mar 2016 - Mar 2016
  • • Process of Tax Returns, VAT Returns, and Limited Company Accounts • Answering telephones and transferring calls to responsible department / individual • Assist in general office administration • Deal with pay queries • Manage and process expenses • Resolve client discrepancies and irregularities


IT Configuration Administrator

Action For Children

Sep 2015 - Jan 2016
  • •Administrative duties within the IT Configuration Department, such as communicating with users and third party suppliers on a daily basis. •Accurate record keeping of data, in the asset management software. Also using a worldwide known software to manage invoicing and procurement. •Assisting with the organisation, management an logistics of an IT project, spanning the majority of the United Kingdom.


Contact Centre Representative

Metro Bank

Jun 2015 - Sep 2015
  • •Ensuring Customers are turned into FANS by delivering Amaze(ing) Customer Service on the phone. •Meeting call performance SLAs in line with the business goals and your objectives. •Tasks and admin are completed within SLA, accurately and to professional standards with high attention to detail and quality. •Always putting the customer first, aiming for 'first call resolution'. •Ensure that Perfect call scores (quality measure) exceed minimum standards.


Customer Service Assistant L1


Nov 2013 - Jun 2015
  • •Adhere to the “Customer First” service standards & brand behaviors consistently. •Operate the till to company standard adhering to all regulations. •Quality communication to both Team Members & Customers. •Following the procedures of refunds and exchanges. •Managing the Customer Service Help desk.



ECDL IT Level 2 Extra

Learn Direct

Apr 2016 - May 2016


    NVQ In Activity Leadership Level 2

    Active IQ

    Jan 2011 - Jun 2011


      OCR Level 2 in Adult Numeracy

      Learn Direct

      Aug 2010 - Dec 2010


        NCFE Level 2 In Interactive Media

        Citizens Trust

        Jun 2010 - Aug 2010


          Adult Literacy


          Mar 2006 - Jun 2011
          • OCR Level 2 Certificate in Adult Literacy