• Process of Tax Returns, VAT Returns, and Limited Company Accounts • Answering telephones and transferring calls to responsible department / individual • Assist in general office administration • Deal with pay queries • Manage and process expenses • Resolve client discrepancies and irregularities
•Administrative duties within the IT Configuration Department, such as communicating with users and third party suppliers on a daily basis. •Accurate record keeping of data, in the asset management software. Also using a worldwide known software to manage invoicing and procurement. •Assisting with the organisation, management an logistics of an IT project, spanning the majority of the United Kingdom.
•Ensuring Customers are turned into FANS by delivering Amaze(ing) Customer Service on the phone. •Meeting call performance SLAs in line with the business goals and your objectives. •Tasks and admin are completed within SLA, accurately and to professional standards with high attention to detail and quality. •Always putting the customer first, aiming for 'first call resolution'. •Ensure that Perfect call scores (quality measure) exceed minimum standards.
•Adhere to the “Customer First” service standards & brand behaviors consistently. •Operate the till to company standard adhering to all regulations. •Quality communication to both Team Members & Customers. •Following the procedures of refunds and exchanges. •Managing the Customer Service Help desk.
OCR Level 2 Certificate in Adult Literacy