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A multilingual, proficient in business operations with extensive sales experience in varied industries; that has also lived and worked in Asia Pacific region. In the role of an extrovert, I enjoy working with diverse cultures and social norms. A challenger who likes to excel at customer service, providing resilient solutions and focus to delivering results that either meet or exceed customer expectations. Whilst being independent and able work alone, I have also worked within diverse teams. My principal achievements at work are to contribute my knowledge and resolve business matters to meet the client’s business goals and company objectives.
Deliver VAT refunds service and sale Foreign Currency Services to passengers. Promotes value added services for enhancing meeting company monthly sales target goals and standards service objectives. Provide unlimited assistance for the public within extremely tight time frames; suggest the best solutions for client’s query in regards to VAT refunds process and the eligibilities. Verify entitlement for VAT claims compliance and corroborate VAT refunds application before passing the account for VAT refunds process. Prepare for contingency and deal with any unexpected glitches in operations, work around with its best practice to prevent problems escalating (individual and team). Obligate to assist HMRC VAT Customs, VAT Claims Officers and clients when obstacles in communications arise. Act as a third party to convey the message (verbal and written) for its business comprehension.
Worked with various clients on different projects and comprehended individual scopes of the translation projects. Delivered targeted documentation to meet specific client objectives. Fully understood document contents, researched standard phraseology and technical terminology to best express the client’s intentions conveying key messages in targeted languages. Decoded business documents, technical documents, meeting minutes, reports, business legal contracts and other documents from original source to target language and vice versa required by the client with the requested format. Proofread and edit documents to suit various media such as print, online for different target audiences. Completed designated projects within deadlines. Fulfilled sudden changes under circumstances where the client made project changes and completed the task within the new constraints. Built a strong business rapport that ensured full customer satisfaction with their clients in order to create new business opportunities.
Worked with senior engineers to conduct operations for Satellite Control System; repositioned satellite orbit tracks to optimum paths; monitored and maintained satellite power sources plus Base Station Server System; and responded to client issues in real-time. Monitored satellite communication systems duties including ensuring individual satellites were within the optimal range appointed by the engineers in Telemetry Tracking Control & Microwaves Ranging Systems for safety levels as standard system performance. Identified irregular operations and patterns such as false signals and solar flares to guard against interruption to microwave communications channels; alerted senior engineers and recommend solutions; implemented contingency or emergency plans. Communicated and responded to client technical matters including managing the effects of Cross Polar Interference Testing; and guided engineers to reposition the appropriate earth stations antenna.
Provided sales solutions to clients to achieve company sales targets. Created customer relationships and connections through personal advice and recommendations. Managed company sales records and handled receipts from daily transactions. Maintained production workflows, organised tasks and mentored team members if required. Constantly checked for errors before, during and after production cycles. Managed company servers and job tracking system for production. Maintained and troubleshot computers and POS Systems. Backed up and archived files and data. Reported unresolved problems to team leader, and brainstormed the best production solutions to overcome any problem and liaised with client appropriately. Work together with production coordinator, fellow team members, managers to achieve business and company goals - the best sales and the best company for the nation. Maintain positive work ethics in a high stress environment, under substantial time constraint pressure. Achievement: Award: Team Member of the month, October 2007 Achieved a high level of rapport with staff members and clients. Team Member of the Month, October 2008 Achieved a high level of rapport with staff members and clients. Company Award: Best Centre of Quarter – March 2008, June 2008 and Dec 2008 Best Centre of the Year – 2008
Organised production workflows and resource planning. Calculated cost and planned production. Coordinated with outside suppliers ensuring on time deliveries. Appraise the performance of external suppliers in relationship to price and quality. Coordinated projects with offshore (Asia) and other regional offices. Consistent over view all the production process by organise meeting. Worked at higher level in numerous roles during manager work absence.
Planned and scheduled workflow for Offset, Digital, Assembly, Finishing Departments for daily production operations. Interpreted designers' vision into print-ready deliverables, assisting graphic designers as needed with mock-ups, sampling, and file preparation. Liaised print materials with Sales, partners productions company and clients to fulfil production expectations. Solved file issues while dealing with real and perceived problems with colour and print quality. All this accomplished while keeping jobs on schedule.