Ilona Danik
Available

Ilona Danik

Customer Support AgentParis, France
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Pip Jamieson
Jordan Prince
Ilona Danik
Available

Ilona Danik

Customer Support AgentParis, France
Work history
    N
    N
    Customer Support AgentNissan Motor Corporation
    92230 Gennevilliers, FranceFull Time
    Managing the customer service front and back office activities and providing support to the customer and the dealer network. Delivering the service in the line with policies and procedures, maintaining service according to the Back Office KPIs. Processing and analyzing customer complaints involving the company experts if necessary(direct cooperation with the warranty, technical quality, legal, logistics departments). Based on the collected information and company policies, making judgment and communicating it to dealer and customer. Reporting to management on register basis. Maintaining the proper administration of cases in Salesforce. On daily basis official correspondence with Nissan customers and dealers.
    Booking.com logo
    Booking.com logo
    Customer service specialistBooking.com
     - Lille, FranceFull Time
    Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Ensuring a high level of partner service and a positive partner experience Making effective decisions on when to escalate a case Supporting your colleagues with peer learning, and being open to feedback from others Positively participating in company events, and in weekly team meetings Taking part in new projects and tests that we may need your help with Promoting the Booking.com culture.
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Skills
  • Customer Support
  • CRM
  • Customer Acquisition
  • Salesforce
Education
    V
    V
    Sales and MarketingVIA University College
     - Horsens, Denmark