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Ingrida Zvera

Customer Service Executive

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  • Fashion
  • Advertising
  • Events
  • Marketing PR
  • Theatre
  • Visual Arts
  • Office
  • Word

Work history


Customer Service Executive Customer Services

May 2015
  • Duties: • Delivering high level of customer service while representing company's values at all times • Assisting customers and partners in order to resolve immediate issues and complaints • Directing incoming calls to relevant departments • Following up on inquiries to ensure timely resolution and customer satisfaction • Solving customers complaints of various nature, liaising between customers and partners • Assisting customers and partners with inquiries about the services offered by the company • Communicating between partners and customers over phone and email • Achieving targets set by management and company's guidelines • Working with internal reservation systems and following procedures



Chst Hotel

May 2013 - Dec 2014
  • Front desk, greeting customers, check in; check out; Taking reservations over the phone, email, work with booking systems such as Eviivo, Reconline, Siteminder, Rezlynx; Customer service - taking calls and answering emails for the hotel, restaurant and bar; Retail – selling Mexican and Peruvian art and souvenirs from the reception's shop, packing and labelling purchases, hanging artwork in the hotel.



Izglitiba UN Kultura

Jul 2009 - May 2011
  • Interviews with education professionals and members of the Ministry of Education; Composed Investigative articles and independent writing in the educational field.


PR Assistant

Museum of the Occupation of Latvia

Sep 2008 - May 2012
  • Assistance in the fund-raising campaigns; Organization of public events and celebrations in the museum; Communication with current and potential museum financial supporters and the mass media; Updating social media.




University Arts London, Camberwell College of Arts

Aug 2012 - Jan 2015
  • BA (Hons) Painting


Communication Science

University of Latvia

Aug 2006 - Jun 2009
  • Through this degree I have gained knowledge in marketing, PR, advertising and journalism.