Ingrida Zvera

Customer Service Executive

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  • LocationUnited Kingdom

Skills

 

  • Fashion
  • Advertising
  • Events
  • Marketing PR
  • Theatre
  • Visual Arts
  • Office
  • Word

Work history

Currently

Customer Service Executive

Booking.com Customer Services

May 2015
  • Duties: • Delivering high level of customer service while representing company's values at all times • Assisting customers and partners in order to resolve immediate issues and complaints • Directing incoming calls to relevant departments • Following up on inquiries to ensure timely resolution and customer satisfaction • Solving customers complaints of various nature, liaising between customers and partners • Assisting customers and partners with inquiries about the services offered by the company • Communicating between partners and customers over phone and email • Achieving targets set by management and company's guidelines • Working with internal reservation systems and following procedures

2014

Receptionist

Chst Hotel

May 2013 - Dec 2014
  • Front desk, greeting customers, check in; check out; Taking reservations over the phone, email, work with booking systems such as Eviivo, Reconline, Siteminder, Rezlynx; Customer service - taking calls and answering emails for the hotel, restaurant and bar; Retail – selling Mexican and Peruvian art and souvenirs from the reception's shop, packing and labelling purchases, hanging artwork in the hotel.

2012

PR Assistant

Museum of the Occupation of Latvia

Sep 2008 - May 2012
  • Assistance in the fund-raising campaigns; Organization of public events and celebrations in the museum; Communication with current and potential museum financial supporters and the mass media; Updating social media.

2011

Journalist

Izglitiba UN Kultura

Jul 2009 - May 2011
  • Interviews with education professionals and members of the Ministry of Education; Composed Investigative articles and independent writing in the educational field.

Education

2015

Painting

University Arts London, Camberwell College of Arts

Aug 2012 - Jan 2015
  • BA (Hons) Painting

2009

Communication Science

University of Latvia

Aug 2006 - Jun 2009
  • Through this degree I have gained knowledge in marketing, PR, advertising and journalism.