About me

Eight years of experience in User Experience Design and Project Management, Data analysis, QQ research and consulting roles working on digital strategy, digital transformation, technology advisory and enterprise implementation projects for large organisations and public sector agencies in the US, Australia, Singapore, Hong Kong, China, and the UK. I help companies build a world-class digital presence on top of safe & scalable digital services. I have collaborated with cross-functional teams to achieve project goals quickly and effectively. My strategy has helped companies worldwide create a seamless experience across online touchpoints in different business environments.

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Work history

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ConsultantRoger Dubuis
Dec 2019Hong KongFreelance
Created user-centric e-commerce solutions through consideration of market research, business requirements, the customer; Designed and demonstrated user interaction with functional prototypes; Produced deliverables such as screen layouts, user interface elements, interactive prototypes and final assets; Translated usability and field research findings into design improvements; Communicated design strategy and UX goals to the lead of the cross teams; Collaborated with other teams (marketing, IT and web design) to develop cross-product design solutions.
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UX StrategistGenvis
Nov 2020 - Nov 2022Hong KongFull Time
As a member of the Strategy and Delivery Engagement team, I liaised with public sector agencies to communicate the roadmap and benefits of the ServiceWA (Digital) program. In my work experience at Digital Government, I worked on the GovNext- ICT initiative, G2G Pass, Service WA (link) and assisted the team with documenting business processes, risk and issue management and user experience design solution for the app. ServiceWA is the digital identity application for Western Australia. Additionally, the app offers the following two services) - G2G - users can link G2G accounts, apply for passes and present their passes on arrival; - SafeWA - users can scan SafeWA QR codes; Moving forward the app is a whole government initiative to allow members of the public to access a wide range of government services. Main responsibilities are: - Issue identification, problem analysis and solution recommendations; - Development of whole-of-government standards, guidance materials and content management processes; - Development of user journeys for website navigation systems, online processes and search; - System testing and UAT facilitation; - Oversaw visual display plans and managed teams creating those plans.

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Skills

• Project Management
• Cyber Security
• User Interviews
• User Research
• User-centered Design
• UX Architecture
• UX Strategy