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Ioana Batis

Product Delivery Officer

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  • Events
  • Marketing PR
  • Excel
  • Office
  • Powerpoint
  • Word

Work history


Product Delivery Officer

British Council

May 2012 - Apr 2015
  • Project Management o Managing the delivery of assigned projects/products o Ensuring delivery to agreed objectives, quality and schedule Customers & Stakeholders o Maintaining effective communication with customers, project team members & stakeholders o Maintaining & strengthening relations with current clients & international partner countries o Building and maintaining networks nationally & internationally o General Customer Service duties Analysis & Reporting o Providing regular updates on project progress o Indentifying areas for improvement – procedures & ways of working o Troubleshooting problems o Collecting, collating and analysing feedback from customers & stakeholders o Collating & analysing statistical data for use in stakeholder reporting Promotion & Marketing o Delivering presentations, briefings, receptions & promotional events o Contributing to marketing material General Administration o Providing administrative & logistical support to customers on time and to corporate quality standards o Day to day administrative duties (inbox management) o Issuing relevant documentation to clients (Grant Agreements, Employer Contracts, UKVI Certificates of Sponsorship etc.) o Providing logistical management for events o Organising/booking accommodation & travel o Planning, organising and/or delivering events for clients o Support & duty of care duties o Supervising & training new team members o Researching potential business avenues o Record & Database management o Extensive use of Outlook, Word, Excel, Power Point, Access Financial Administration o SAP finance system o Invoice/Payment processing o Setting up of Vendors & creation of Purchase Orders o Issuing of Invoices o Financial record keeping



MSc Literature and Modernity From 1900 to the Present

The University of Edinburgh

Aug 2011 - Aug 2012


    BA(Hons) Double Degree in English Literature and French Laguage

    Canterbury Christ Church University

    Aug 2008 - May 2011