Work history
Problem Manager
Process Analisys and ITIL Service Quality Control, ICT resources and escalation handling, Problem and Incident Management, Access, Requests, Changes and Releases Management for every Plant in EMEA in the logistic automotive field for Manufacturing & Product Planning and Wharehouse & Material Handling.
Plants inspections for Click Application development and training.EMEA and APAC Focal Point for Click Application Manteinance Service.
Application Manteinance Services Project Manager in chage of processes development, analysis, implementation , certification, UAT and production release according to Internal Auditing standards.
Tier II
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Incident Management, Analysis and Support Planning, Software, Network and Windows OS troubleshooting and problem solving for Caterpillar Manufacturing and Product Developement supporting EAME and Asia Pacific customers.
Training, support and tutorial development forTier I
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Skills
- Advertising
- Events
- Marketing PR
- Business Development
- Client Services
- Direct Marketing
- Internet Marketing
- Management
- Problem Solving
- Project Management
- Social Media Marketing
- Communications
- Relationship Management
- Office
- Social Media
Education
International Projects Developement
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Awards
Smart Cities Global Delivery Media Challenge 2010
Cities Developement