Irene Sara Vassallo

Problem Manager

  • LocationTurin, Italy



  • Advertising
  • Events
  • Marketing PR
  • Business Development
  • Client Services
  • Direct Marketing
  • Internet Marketing
  • Management
  • Problem Solving
  • Project Management
  • Social Media Marketing
  • Communications
  • Relationship Management
  • Office
  • Social Media

Work history


Problem Manager

Fiat and Chrysler Automobiles

May 2015
  • Process Analisys and ITIL Service Quality Control, ICT resources and escalation handling, Problem and Incident Management, Access, Requests, Changes and Releases Management for every Plant in EMEA in the logistic automotive field for Manufacturing & Product Planning and Wharehouse & Material Handling. Plants inspections for Click Application development and training.EMEA and APAC Focal Point for Click Application Manteinance Service. Application Manteinance Services Project Manager in chage of processes development, analysis, implementation , certification, UAT and production release according to Internal Auditing standards.


Tier II


Jan 2014 - Dec 2014
  • Incident Management, Analysis and Support Planning, Software, Network and Windows OS troubleshooting and problem solving for Caterpillar Manufacturing and Product Developement supporting EAME and Asia Pacific customers. Training, support and tutorial development forTier I


Database Manager


Nov 2009 - Nov 2013
  • Database Management, focal point and trainer for the administration of the knowledge database team in South Africa for a pharmaceutical Account, responsible for the procedural changes global conference meetings hosting or attendance and for the support to the service by assisting with current procedures and keeping the team updated with new ones, database access manager and mishandled tickets analyst. Other activities: Technical Help Desk 1.5 Agent, Tickets Management and Applications and Operative Systems Troubleshooting, Quality Reporting, Backoffice, Translations.


Artist Manager

Self Employed

Mar 2010 - Mar 2013
  • Promotion of artist's work, music blogs and events, maximization of available resources, planning and implementation of systems of artists' careers development


Event Manager

Self Employed

Mar 2010 - Mar 2013
  • Events Planning and Promotion featuring local and international artists for crowdfunding and empowerement of minorities



International Projects Developement


Aug 2008 - May 2009



    Smart Cities Global Delivery Media Challenge 2010

    • Cities Developement