Making personalised gifts cards and stationary which includes Photoshop editing, printing, assembling and packaging. Processing customer orders and managing the dispatch and delivery processes. Responding to customer enquiries through Magento and Not on the High street CMS and also via the telephone. Stock control and replenishment. Product development and market research such as social media. Contributing to the monthly e-newsletter and assisting the managing director with copy. I am looking for a new opportunity to expand my experience in eCommerce and to develop further the skills I have already gained.
Invigilation of the Fashions and Gardens Exhibition space, ensuring that neither the safety nor security of the objects, or the visitors are compromised. Provided customers with information about the Garden Museum, the temporary exhibition, permanent collection, and development project. Aware of any visitor access requirements and assisted where necessary.
Selling home and dining ware to customers. Duties include managing the shop on my own, closing and opening up the shop, answering customer telephone calls, inputting customer order details to an excel spread, distributing online customer orders, visual merchandising, stock replenishment, and handling cash and card transactions. Finding potential new suppliers and products to sell in the shop
Leading key stage two and three workshops. Teaching school groups creatively and actively about the collections through workshops. Creating and writing activity worksheets that involved a lot of object research. I also did administrative work such as updating contacts, calling up schools and typing feedback.
Was a part of the development of the new catalogue database for the Fashion and Design School. Tasks involved going through the garments, cataloguing them and noting down specific details about each object for the new database. Was finishing University and could no longer live in Leeds.
Sold luxury sports clothing to Russian and Tourist cliental during the busy Olympic period. Main duties were meeting and greeting customers, selling and stock replenishment. Summer Contract.
Informed visitors about the exhibition and responded to customer enquires about the paintings exhibited and ticket information. Effectively dealt with customer complaints. Worked in the main shop as well as in the outdoor kiosk which involved cash handling and stock replenishment.
Employed in both the children’s and in the main shop selling a variety of luxury products for high end customers; often under pressure due to peak Christmas sales so learnt how to prioritise activities. Worked a variety of shifts and unsocial hours and was flexible to changes at short notice. Customers had high expectations of service and knowledge; developed excellent customer service skills for which I was often commended. Did a variety of tasks including gift wrapping, fitting room assistance and meeting and greeting customers. Dealt with customer enquiries about products and stock. Ordered items through the catalogue. Helped prepare products to go on the shop floor and re-priced and tagged clothes in preparation for January sale.
Taught English to undergraduate students from the ages of 18 – 26. Worked with a syllabus set by the University. Because of the success of the classes I was asked to teach after school English classes for the more advanced students. This matured my approach in ways of teaching English at a level that was academically knowledge based.
Worked in the busiest periods, such as the Orchid Festival. Worked in the garden shop, main shop and children’s shop which demanded a variety of knowledge and skills dealing with different visitors. Till work handling cash and electronic transactions. Provided information for customers about Kew Gardens and detailed information about the merchandise. Regularly worked with a professional visual merchandiser. Replenished shelves daily as well as doing morning and evening shop recovery.
Helped manage a variety of visitors on a day to day basis getting to their seats, fulfilling their general needs such as enquiries about the performances and about the theatre itself. I had to help support more demanding visitors such as the visually impaired and disabled as well help organising large school groups. Meeting and greeting customers, working in the cloak room and dealing with people who were late. The tasks required for working in the theatre had to be achieved quickly and promptly because of the timing of the performances for example interval preparation which included cleaning the toilets, kiosk preparation and opening all the doors had to be done very quickly. I had to sell mainly ice cream and programmes on hand with a float of money which demanded accurate numeracy. I carried out diplomatic control of the auditorium. I worked with a team of ushers communicating through radios. I was trained in health and safety management (including evacuation).