Jacob Oswell

Jacob Oswell

York, United Kingdom
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Jacob Oswell

Jacob Oswell

York, United Kingdom
About me
I have worked within the successful teams at Specsavers Arnold, and the Co-Operative Bank in York. In my short time at the Co-Operative Bank in York, I feel I became a very valued member of the team. I always strive to deliver exceptional customer service and get the best outcome for the customer. I always achieve my targets and more often than not go above them if possible. During my time at Specsavers I have worked in optical sales. I have proved my willingness, dedication and ability to learn in order to advance my knowledge and rise to new experiences and challenges through my optical assistant apprenticeship I undertook whilst there.
Projects credited in
  • Specsavers Comic Relief
    Specsavers Comic ReliefA national campaign advertising Specsavers Comic Relief glasses.
  • Specsavers
    Specsavers
Work history
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    Customer service officerThe Cooperative Bank
     - York, United KingdomPart Time
    • Professional and efficient customer service to ensure great customer satisfaction • A knowledge of banking processes and financial products and rules • Analytical and problem-solving skills. • Competent with computer systems and basic financial systems. • Working collaboratively with colleagues to ensure every need of the customer can be met within the branch team
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    Optical assistantSpecsavers
     - Nottingham, United KingdomFull Time
    • Professional, enthusiastic and efficient customer service to ensure great customer satisfaction • Detailed product knowledge and pricing • Working under pressure both independently and as a team to ensure efficiency • Undertake suggestive selling for a better outcome and customer satisfaction • Assisted in delivering a customer experience session, team building exercises and product knowledge session. • Trained new starters to help gain an insight into the role. • Liaise with other departments to ensure efficiency in dealing with all matters. • Basic administration skills (checking NHS forms on the system) • Stock control (ordering frames and stock counting the frames) • Worked on the Reception desk helping with customer concerns, booking appointments, and directing customers.
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Skills
  • Acting
  • Acting Performing
  • Admin Skills
  • Sales
  • Customer Communication
  • Customer Care
  • Customer Service
  • Computing Skills
  • Microsoft Officce
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Microsoft Word
Education
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    GCSEColonel Frank Seely
     - Nottingham, United Kingdom
    • 9 GCSES including: Maths, English Literature, English Language (IGCSE), History, Geography. • BTECS undertaken: Science, Performing arts, ICT. • Participated in the sport BOCCIA playing against other schools in the county. • School Prefect – assisted in induction evenings and parents’ evenings.
Awards
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    Performing artsLAMDA (London Academy of Musical & Dramatic Art)
    LAMDA level 1 Grades 1-3 Passed Skills Gained: • Confidence in front of an audience • Acting ability • Presentation & Public speaking skills