About me
I am a highly experienced and engaging customer service professional, adept at developing and nurturing productive client relationships. I have extensive experience working with clients across various business functions, from account management to training delivery.
My strengths lie in my strong interpersonal skills and my ability to assess needs and generate options while dealing with stakeholders of all levels. I am highly proficient in various business operations including client support and project management and the implementation of effective business policies and procedures.
Seeking to use my current skillset and experience to move into a creative role.
Work history
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Customer Success Manager - ContractRe-Leased Property Software
London, United KingdomFull Time
• Project management of client implementations, providing bespoke training programmes to suit client business goals and requirements
• Responsible for the management and execution of over half of the business’s current client implementations, ensuring Go Live dates are met
• Train new customer success team members on internal processes, tools and platforms
• Work closely with aligned Business Development Managers to help facilitate growth within existing and new business providing product training and support
• Coordinate and manage workflow of data activation specialists, responsible for gathering and compiling client portfolio information; ensuring key milestone dates are met and agreed training completion dates are achieved
• Developed Client Training How to Guides for new employees
Business Support - ContractNetwork Rail
- London, United KingdomFull Time
• Built and maintained a strong a relationship with Network Rail’s preferred electricity supplier; held weekly and monthly meetings with key account managers to decrease debt expenditure
• Created Procedure Process documentation and developed How to Guides for processes relating to Business Support
• Led the audit of over 1,500 utility invoices and managed the payment of £1 million in outstanding payables
• Provided accounts support to service charge team
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Skills
- Project Management
- Training Delivery
- Account Management
- Technical Support
- Customer Experience
- Troubleshooting
- Change Management
- CRM
- Client Training
- Sales Administration
Education
UX Design BootcampGeneral Assembly
- London, United Kingdom
Introduction to UX
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Digital Media DesignSwinburne University of Technology
- Melbourne, Australia