JAMES FORRESTER

Customer Insight Analyst

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  • LocationLondon, United Kingdom

Skills

 

  • Fashion
  • Events
  • Marketing PR
  • Administration
  • Assistant
  • Data Entry
  • Email Handling
  • Office Management
  • Social Media Marketing
  • Illustrator
  • Indesign
  • Office
  • Photoshop
  • Powerpoint
  • Word

Work history

Currently

Customer Insight Analyst

John Lewis

May 2015

2015

Customer Insight Analyst

John Lewis PLC

Apr 2015 - May 2015

2015

Customer Service Contact Womenswear & Menswear

John Lewis PLC

Sep 2012 - Mar 2015

2012

Editorial Production Assistant

Revolution Press Singapore

Jun 2012 - Aug 2012
  • • Working with the menswear fashion and men’s lifestyle editorial teams to research future issue concepts and generate avenues of inquiry to create interesting ideas for articles and visual realisations (photo shoots, product advertising etc). • Assist in the set up of press events promoting new issue concepts, booking live music, venues and collating a guest list of notable Singaporean bloggers, writers, stylists and creatives. Wrote up a live report during events to be presented to the marketing executive director. • Wrote up minutes and notes for the in-house PR team to pitch brainstormed ideas to the creative and styling directors and tasked to update bi-weekly social media channels – Facebook and Twitter feeds. • Vetting and briefing of journalists and creatives during weekly meetings ensuring critical path deadlines were adhered to. Fully responsible for any outbound communication with the publication’s voice in mind – copywriting of promotional e-mails.

2012

Sales Associate

Alexander Mcqueen

Sep 2010 - Apr 2012
  • • Placed within the Alexander McQueen R-T-W boutique learning of the history, design and unique clientele the brand attracts. • Providing that “world class” customer service Selfridges is known for and to reach attainable sales targets, through unsurpassed product knowledge, commercial awareness, eloquence, advising on appropriate fit, shape and colour. • Engaging with clients during busy weekend periods ensuring impeccable sales and service standards leaving clients happy and satisfied. Understanding the customer needs and wants and to create a positive environment where other team members were able to work harmoniously to achieve the goals set out for and by the business. • Was part of the opening of the Eastern Galleries in the spring of 2012, becoming not only an ambassador for Selfridges but for Alexander McQueen too.

2010

Specialised Sales Associate

Dior Homme

Mar 2010 - Aug 2010
  • Employed to join the team in the opening of the new menswear Dior Homme boutique at Westfield, White City. • Live the Christian Dior menswear brand via immaculate personal presentation. Catered for both luxury and aspirational shoppers, advising on the brand’s linear and simple concept/look evident in its casuals wear to tailored suiting. • Expert fitting of garments and suggesting suitable alterations and add on sales for perfect fit and look. • Captured detailed client data to be used for future promotional events, mailouts and provide

2010

Buying Admin Assistant

ASOS

Mar 2010 - Jun 2010
  • • Administrative three-month internship supporting the Premium Brands buying and merchandising department. • In charge of the sample receive between buying office and shoot team ensuring pre-agreed styling and product focus was adhered to and signed off. • Created trade reports to keep track of “best and worst” selling products to gather data for head buyers for weekly Trade Day meetings/updates between directorates. • Receipting, requesting and dispatch of product samples in and out of the business from PR showrooms in accordance with shoot calendar for “live on site” target dates. • Attended a 2 day workshop at the French Connection head office in range selection, using historical sales and performance data to build a buy sheet that in theory could be used to raise seasonal purchase orders with the brand.

Education

2014

Intermediate Diploma

School VOOR Nederlands

Apr 2014 - Apr 2014
  • DUTCH LANGUAGE

2012

Menswear

London College of Fashion

Sep 2008 - May 2012
  • Design and Technology

2009

Intermediate Diploma

Institut Francais DU Royaume

Nov 2009 - Nov 2009
  • FRENCH LANGUAGE

2007

Classics, English Literature, Music, Fine Critical Thinking

Farnborough 6TH Form

Aug 2005 - Jun 2007
  • A LEVELS