Jamil Gocan

Jamil Gocan

Community Support Manager | The DotsLondon, United Kingdom
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Pip Jamieson
Brendan McKnight
Danielle Barry
Jamil Gocan

Jamil Gocan

Community Support Manager | The DotsLondon, United Kingdom
About me
Experienced Customer Service professional with a demonstrated history of working in the automotive, hospitality, and technology industries. Currently employed as Community Support Manager responsible for maintaining a first-class experience at The Dots, an online media platform. Skilled in Business Development, Communication, Customer Service, Retail and Sales. Strong support professional with a Bachelor of Arts (BA) focused in Events Management from The Manchester Metropolitan University.
Projects credited in
  • Webinar recording: How to start a business & use The Dots to grow it! (January 2022)
    Webinar recording: How to start a business & use The Dots to grow it! (January 2022)Thanks to those that joined our webinar on 14th January 2022! For those that missed it (or if you want to watch it again), you'll find the video below. About the talk: Named by the Sunday Times as one of the top #100 Disruptive Entrepreneurs, Pip Jamieson, founder of The Dots knows a thing or two about starting a business. Dubbed by Forbes as the next LinkedIn, Pip will share her extraordinary startup journey from quitting her dream job at MTV, seed funding the business personally after exitin
  • Webinar recording: Getting started with The Dots – find work, network, upskill & more! (January 2022)
    Webinar recording: Getting started with The Dots – find work, network, upskill & more! (January 2022)Thanks to those that joined our webinar on 13th January 2022! For those that missed it (or if you want to watch it again), you'll find the video below. About the talk: Whether you’ve just joined The Dots (welcome!), or you’re looking for some top tips on how to get the most out of it, come join our founder Pip as she shares her tips, new feature releases and industry insights. No matter if you’re a freelancer or full-timer, a junior or you’re established in the industry, join us for an insight
  • Webinar recording: How to find your dream job on The Dots (January 2022)
    Webinar recording: How to find your dream job on The Dots (January 2022)Thanks to those that joined our webinar on 11th January 2022! For those that missed it (or if you want to watch it again), you'll find the video below. About the talk: Fancy a #NewYearNewCareer? It can be a scary time at the moment, so come join our founder Pip as she shares her top tips and industry insights to help you stand out and find work you love! Whether you’re a freelancer or full-timer, looking for your first job, or you’re established in the industry, join us for an insightful chat
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Work history
    The Dots logo
    The Dots logo
    Community Support ManagerThe Dots
    London, United KingdomFull Time
    • Responding to community enquiries/bug reports across our helpdesk inbox, forum, DM’s and social channels, going above and beyond for our community in a lovely positive manner. • Prioritising community queries in accordance with our internal systems and feeding them through to the relevant team in a timely manner. • Managing our jobs board for our community. • Researching and completing administrative tasks as required.
    Livi logo
    Livi logo
    Senior Medical Operations SupportLivi
    London, United KingdomFull Time
    • Act as a day-to-day point of contact for individual team members, as well as supporting the Team Leader to guide the team through change and service improvements • Work with the Operations Team Manager and Team Leaders to implement continuous improvement initiatives to increase improved patient experience and business efficiency • Investigate incidents that occur on the service, conducting root cause analysis • Design and maintain training material for new and existing staff members through WorkRamp and Google Workspace
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Skills
  • Customer Service
  • Administration
  • Communication Skills
  • Microsoft Office
  • Google Docs
  • Leadership
  • Management
  • Risk Management
  • Strategic Planning
  • Technical Support
Education
    T
    T
    BA (Hons) Events Management 2:1 (first division) The Manchester Metropolitan University
     - Manchester, United Kingdom
    Modules studied include: • Business Management • Organisational Management • Fashion and Events • Marketing and Sponsorship • Leadership and International Events Management
    H
    H
    BTEC Level 3 Extended Diploma in Health and Social CareHalesowen College
     - Halesowen, United Kingdom
    Achieved Triple Distinction Star
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