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- Being a first point of contact for residents and delivering flawless customer care. - Conducting property viewings resulting in good sales results. - Taking part in the running of promotional and student engagement events that improve the business and generate sales. - Having strong IT skills using the companies CMS system to log complaints and deal with account disputes. - Microsoft efficient; updating excel spreadsheets, utilising Outlook and producing internal communications. - Undertaking reception and front of house duties; answering enquiries, directing calls and collecting revenue. - Building relationships with residents in order to improve resident loyalty. - Managing complex accounts and communication tenancy terms and contracts