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Jennifer Cummins

Client Service Specialist

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsClient Account Manager - Account Executive

Projects

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About me

As an accomplished professional I am well versed in developing relationship with an in-depth knowledge of client services, implementing successful partnerships and generating sales. Skilled in managing relationships on a global scale, achieving sales targets and dealing with complex inquiries I have a wealth of knowledge I am keen to develop.

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Skills

  • Fashion
  • Copywriting
  • Blogs
  • Blogging
  • Client Services
  • Direct Sales
  • Creative
  • Sales Support
  • Features
  • Proofreading
  • Staff Training

Work history

Currently

Client Services Specialist

BLVD SUITES

Apr 2017
  • London, United Kingdom
  • Full Time
  • Delivering exceptional service and utilising communication and interpersonal abilities to secure client trust resulting in positive feedback and an increased number of requests. - Responsible for dealing with incoming global relocation requests from international clients and providing tailor made housing solutions. -Winning business from competitors through relationship management, delivering exception service and having a solid product knowledge. - Playing an integral part in the growth of the EMEA market and aiding towards this becoming the second biggest within the company. - Sourcing new suppliers, establishing strong supply chain partnerships and providing product feedback to ensure high quality service and product. - Providing clients with accurate quotes, negotiating commission levels with new suppliers and being budget conscious. - In-putting accurate data to the company reservation system, generating tenancy agreements and ensuring information is successfully added. - Scheduling pre-arrival inspections on properties and providing feedback to suppliers in order to maintain a high standard for all arrivals.

2017

Recruitment Office r

London Business School

Oct 2016 - Apr 2017
  • London, United Kingdom
  • Full Time
  • - Delivering excellent support to prospective students achieving a smooth recruitment process. - Meeting admissions targets and maintaining a high student conversion rate. - Screening and reviewing applications to select the best talent for the schools highly competitive program. - Managing the enquiry inbox, arranging interviews and sending out final decisions are delivered meeting the strict admissions deadline. - Delivering strong administrative support, using the schools IT system to input data and Implementing organisational solutions.

2016

Customer Support, Sales Assistant and Marketing

Urbanest Student Accommodation

Feb 2016 - Oct 2016
  • London, United Kingdom
  • Full Time
  • - Being a first point of contact for residents and delivering flawless customer care. - Conducting property viewings resulting in good sales results. - Taking part in the running of promotional and student engagement events that improve the business and generate sales. - Having strong IT skills using the companies CMS system to log complaints and deal with account disputes. - Microsoft efficient; updating excel spreadsheets, utilising Outlook and producing internal communications. - Undertaking reception and front of house duties; answering enquiries, directing calls and collecting revenue. - Building relationships with residents in order to improve resident loyalty. - Managing complex accounts and communication tenancy terms and contracts

2016

Personal Shopper, Brand Consultant

Hobbs London

Nov 2015 - Feb 2016
  • Liverpool, United Kingdom
  • Full Time

2015

Head Teacher

Monkey Tree English Hong Kong

Oct 2014 - Oct 2015
  • Hong Kong
  • Full Time

Education

2011

BA (Hons) English

Sheffield Hallam

Sep 2008 - Sep 2011
  • Sheffield, United Kingdom