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Masters graduate in MSc International Management with years of Sales experience, I am a trustworthy, polite, hard working individual that’s willing to learn and has a good ability to adapt to change. Having worked in various retail and catering jobs, I have strong restaurant management skills and have strong ability to work in a teams effectively with good communication skills.
- Managing a portfolio of over 400 businesses across the South of England and Ireland - Analysing data with Salesforce: CSATs, Revenues, Refunds to help reduce risks for businesses. - Working with new and existing network of clients - Assisting with all aspects of the campaign from pitching to the deal going live - Negotiating margins and deal structures - Working towards weekly and monthly KPIs - with average of 130% each month over the last 6 months
- Analysing local businesses who wants to feature on Groupon site - Pitching and selling Groupon to Merchants - Negotiating price points and margins - Performing the sale cycle to closing the deal. - Taking inbound enquiries and assisting in issues. - Meeting KPIs and monthly targets - Based on calls and contracts signed
Personal Assistant to 2 Directors, while managing and developing on 2 new businesses based in London. Job roles include: - Recruitment & Selection - Business Development - Building and maintaining strong relationships with clients - Identify new business markets - Manage social media and marketing
Overseeing multiple projects across the marketing and sales department, which includes writing marketing strategies to provide sales team with high quality leads. Working with tight budgets to achieve best results across multi-channel distribution of the different productions and services. Managing marketing materials and visual marketing materials within the team which require high attention to detail and patience. Presentation skills are shown through presenting the companies’ productions and services to new and existing clients. Business Development project includes production training on the EPOS system production to sales team and other departments.
Managing a fast paced busy restaurant ensuring daily activities runs smoothly, serving customers in person at an extremely high standard, providing professional service at all times. Resolving customer complaints provides me with the skills of resilience. Management a skill includes, teamwork and effective people management, ensuring sufficient staff are available and trained to high standards. Back office management skills include, payment handling, cashing up turnover after hours and stock control.
Working in a busy and demanding environment, serving customers in person and over the phone, whilst providing the highest level of customer service at all times. Managing delivery drivers, ensuring orders are effectively distributed for efficiency.
Groupon President's Club Award Q4 2015" - #8 Account Manager throughout Groupon UK & IE for average sales target achievement (120% of target)