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Project (and account) manager for Unilever’s Bright Future (first inter-agency brand publishing) content studio. The studio is responsible for all social content for the global Unilever brand and 6 markets including UK, US and Indonesia. • Managing assigned projects from start to finish, on time, to budget and to expected quality • Ensuring that all assigned projects have a clear brief before delivering to creative team • Ownership, creation and updates of timing plans and project budgets • Developing and maintaining relationships with key clients and internal stakeholders • Proactively identifying and solving issues, recommending solutions when problems • Ownership of all project deliverables (small to large scale productions) • Team leading the creative team members • Partnering closely with PR, planning, strategy and technical teams • Keeping client happy and informed during the course of each project • Ensuring all deliverables produced are to the required specifications and of the highest quality • Delivering daily/weekly projects across Social platforms (Facebook, Twitter, YouTube) • Setting up agreements with 3rd parties and managing their output • Proactively identified operational improvements • Continually striving to simplify how the team worked Key Skills: project management, account management, team leading, Office365, Twitter, Facebook, YouTube, Banners, Google+
As a project manager using Quinntessential’s online survey software, "PeoplePulse", this role involved working directly with clients to design, manage, deploy and report on a variety of online survey projects. In this role I was also responsible for managing client product training and support. • Work with the internal sales team and external clients to scope clients’ research requirements • Advise clients on questionnaire design and research methodology and approaches that will best meet their objectives and deliver quality results • Scripting of individual online survey projects • Manage survey distribution and communications • Provide face to face and phone-based client training on how to use PeoplePulse software to view data collected and run reports • Offer on-going advice and assistance to clients and be the day-to-day contact for help and support • Project manager for up to 120 clients including HSBC, Citibank, Westpac, AGL, Randstad, BHP Billiton, Yahoo, Sydney Opera House, MTV Networks • Co-ordinating with the PeoplePulse developers to test and launch new tool enhancements before rolling out to clients Key Skills: project management, account management, training, data analysis, basic HTML, Salesforce, Microsoft Office
• Managing a team of seven Digital Producers / CMS Specialists • Producing the major cities local deals and themed shop website material using in house software • Day to day project managing and planning of the department • Co-ordinating & running internal project meetings with all stakeholders • Providing analysis and reports on the activities of the department • On-going coaching, performance appraisals, development plans and one on ones with all team members • Training new staff members in: copy-editing, arranging text, selecting images, promoting unique selling points and uploading content for national, travel and local group buying offers • Editing deal content at a senior level to ensure merchant and customer satisfaction • Responsible for editing and sending of all daily Newsletters to all subscribers using in house software • Complying to, building on and improving the company brand and voice • Recognising, escalating and solving urgent issues in a timely manner • Organising and co-ordinating company scale team building events • Re-developing and improving the quality assurance processes to meet ACCC standards, this includes liaising with members of various Government organisations to guarantee compliance across all deals • Consistently work towards strict, pressured daily deadlines Key Skills: team leader, training, project management, basic HTML, Microsoft Office, Salesforce, Zendesk