• An enthusiastic people person who engages easily with others. • Highly organised and methodical with a good eye for detail. • Innovative, dedicated and loyal. • Self-motivated and able to achieve individual goals. • A very positive and calm temperament, able to respond well under pressure. • Versatile and adaptable to a variety of situations, from managing the every day needs of a team to the professionalism required for working within a corporate environment.
MMA Education is a design and marketing agency specialisting in the education sector - working on school prospectuses, marketing communications, brand identities and websites. I managed up to 25 clients at any one time. Key Responsibilities – External Facing: • Account Management – managing all accounts across the business, being the main point of contact. • Client care – establishing and maintaining excellent working relationships with all clients. • Project Management – managing budgets, schedules, internal workload, external suppliers where required as well as managing the client’s expectations. • Receiving briefs from clients, as well as advising and consulting on general marketing areas. • Art Direction – being involved in numerous on-site photoshoots with detailed art direction, working closely with photographers. • Pitches – being involved in a number of Pitches, working with the team from initial brief stage to presentation to the potential client. Key Responsibilities – Internal Facing: • Team Management – managing the workload for the business, ensuring internal admin is kept up to date, overseeing and planning the workforce in accordance with the workload. Overseeing work-flow, liaising with freelance designers, web builders, photographers and printers throughout the process and ensuring good communication is maintained by all parties. • Internal Communications – initiating and implementing admin processes through different areas of the business in order to streamline the internal systems. • New Business – strategic planning of new business including creating Direct Mail campaigns, managing supporting data, designing the corporate brochure and subsequent marketing materials. • Web Presence – establishing and managing the business website overseeing content, design and build. Also managing the social media presence of the business. • Quality Control – creating and implementing a new code of quality control throughout the business. • Working closely with Managing Director. Meeting regularly to discuss the business as well as initiating smart-working practices.
Emperor Design is a London design agency specialising in corporate, marketing and investor communications. I joined Emperor as a Senior Account Manager and was promoted to Account Director within 6 months. Working on marketing communications and Annual Reports, amongst my clients I managed Emperor’s largest Annual Report account - Man Group and also their largest Marketing Comms account - Assura Group. Key Responsibilities – External Facing: • Account Management – accounts included FTSE 100/250 companies as well as smaller businesses (Close Brothers, SES World Skies, Man Group plc, Assura Group, Intec, Heritage Oil, Record Currency, Computacenter, Intec). • Client care – establishing and maintaining excellent working relationships with all clients. Dealing with and managing a wide range of client contact – from Marketing Execs to the CEO. • Project Management – managing budgets, schedules, internal team, external suppliers where required as well as managing the client’s expectations. • Receiving briefs from clients, as well as advising clients on briefs. • Brand Awareness – managing and understanding the brand guidelines for my accounts and seeing that these are implemented throughout all design and artworks - including creative/graphic elements, as well as tone of voice and brand position. • Pitches – being involved in a number of Pitches, working with the team from initial brief stage to presentation to the potential client. Key Responsibilities – Internal Facing: • Account Management Team – managing the team of eight account managers, ensuring internal admin is kept up to date, overseeing their work and workload. Leading weekly team meetings and encouraging good team morale. Overseeing work-flow through the studio, liaising with designers, artworkers and print buyers throughout the process and ensuring good communication is maintained by all parties. • Digital Experience - Working closely with the Digital Team on relevant accounts, being present in meetings and ensuring everything is within the given timeframes and budget. • Quality Control – implementing Emperor’s strict code of quality control and ensuring team members adhere to these practises. • Forecasting – managing the sales forecasting for all my clients. • Working closely with Managing Director of the print side of the business. Meeting regularly to discuss team aspects as well as initiating smart-working practices.
MCS is a graphic design agency with experience in a wide spectrum of design and marketing disciplines, including brand strategy and design for print. Key Responsibilities – External Facing: • Account Management – managing all accounts for MCS, including blue chip companies (Argos, Sainsbury’s, Woolworths, Whitbread : Costa, Premier Inn, Brewers Fayre, Beefeater, David Lloyd Leisure). • Client care – establishing and maintaining excellent working relationships with all clients. • Project Management – including handling projects entailing intensive data/information collation. • Developing good ongoing relationships with suppliers. • Brand Management – managing the brand guidelines for all our accounts, and ensuring these are implemented throughout all design and artworks. • Managing the production of press advertising and outdoor activity design. Key Responsibilities – Internal Facing: • Quality Control – developing and overseeing the internal QC procedures. • Overseeing company workflow – keeping to schedules, managing the process, delivering work on time and to budget. • Liaising regularly with other company directors, discussing business matters – financial, practical and visionary. • Recruitment – recruiting several members of the team, overseeing the interview and decision process. • Training and overseeing other account handlers and ensuring everyone worked well as a team. • Briefing work clearly and coherently to designers, and ensuring the brief was implemented correctly. • Working closely with the marketing consultant, gaining knowledge and experience, particularly through various rebranding projects. • Working as part of the Strategic New Business Team which involved targeting specific sectors, creating Direct Marketing campaigns with follow up.