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Designing and creating online courses using Moodle 2.7 using materials supplied by trainers Assisting in the creation of the company website Creating marketing material such as e-mails, advertisements and infographics for magazines and trade shows Preparing power point presentations and course material for courses Handling incoming business enquiries from prospective students and clients Handling financial documentation such as purchase orders and invoices Assisting in the accreditation of ISO 9001 Arranging travel and accommodation for trainers
Working alongside Prof. Stephen Brown to move the online learning platform from a Wiki site to a Wordpress site for the MA Photographic History course Re-creating the online learning environment from a wiki format to a blog format using Wordpress Redesigning the structure of the course content to fit the new platform Re-designing the page and course layout Working closely with the tutors to ensure the course materials are prepared accurately Training the course tutors to use the new Wordpress site
Working as part of a busy training department organising the training for new recruits and existing employees of various job specifications. Handling pre-course and post-course administration. Letter and email communication to delegates and other members of the business. Organising training plans and diaries. Dealing with requests from trainees, trainers and other areas of the business who come into the busy office. Designing and creating training material. Handling over the phone enquiries. Organising external courses through suppliers. Raising purchase orders Ordering catering, equipment and other items. Supporting office manager and academy director with other tasks and duties.
Starting as a telephone payments advisor for a few months, I was then promoted to a customer complaints co-ordinator after covering the role’s responsibilities during busy periods. Handling customer complaints for products and services offered by Topps Tiles for over 120 stores. Handling incoming calls and emails from customers with complaints. Taking notes on the details to forward to the relevant departments. Creating and updating documentation to report and track the complaint. Email, letter and phone communication with customers, stores, suppliers and internal departments. Data entry and reporting common faults and patterns within complaints using excel spread sheets. Achieving my target of closing 95% of complaints within a 2 month period. Involvement in creating procedures to follow and improvements to the department. Meetings with executive management, lawyers and buyers during high level complaints. Also taking telephone payments over the phone from customers who cannot access the store.
Media Production, web design, tv, film, animation, print and photography