A self-starter who is both diligent and hardworking with the ability to deliver in high pressure environments. Main accomplishments include being made Operations Manager, launching an online retail shop, organising the launch of a café, as well as running monthly events, pop up galleries and being part of brand development for a Swedish restaurant. A team player who is able to work with all levels of staff within a business, as well as building professional rapport with external clients. Able to do many aspects of accounting, budgeting and payroll from recent experience and training. Passionate about music and art, with a wide range of experience within creative fields. Plays in two bands involving song writing, collaboration, bass playing, and vocals, whilst also assisting in the production of their music videos.
Fika is an independent Swedish inspired restaurant founded in 2008. In my position as operations manager I am managing the day-to-day running of the business with a main focus on business development, finance, bookkeeping and events. I am also responsible for overlooking maintenance of the premises to ensure compliance standards are met. I successfully developed an extension to the business in form of an online shop as well as working towards the goal of extending the business with a second café, which opened it’s doors in July 2015. I do organise activities for charity events, such as setting up and promoting ‘pay what you want’ for a meal, art exhibitions and fun runs. Acting like a PA and right hand to the director, a natural leadership and a ‘hands on’ independent attitude has become essential. I attend many industry events and press nights to promote the brand. Key responsibilities - Manager of operations, both internally on our two sites as well as on external events - PA to founder and director - Communicate with clients and customers daily on the phone and via email (mailchimp) - Accounts and bookkeeping. A confident user of accounting program ‘Xero’, as the full Microsoft office package - Perform and control account reconciliations - Raise and distribute invoices - Organising and promoting strategy for charity events - Staff management and recruiting - Events organiser and creative program developer - Liaising with suppliers and vendors - Liaising with clients and project manage any external catering - Online and in store retail - Bookings for large parties/private events, including emails, reminders, taking payments and staff scheduling