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I am a determined and engaging individual, with a flair for building and developing relationships, generating sales and maximising revenue. With an extensive and varied background in customer service, events, and working for a range of companies and industries. I am confident in making logistical and logical decisions to improve customers’ experience. I have the motivation and ability to support the delivery of logistically complex and large scale events together with creative skills and tenacity to deliver engaging promotional activity. I am proactive in achieving results, capable of solving problems and responding positively to new opportunities and challenges, and have excellent interpersonal skills with the ability to build rapport with a vast range of people. I have experience of managing diverse teams of staff to help me deliver results for any criteria. I bring a positive, driven and professional approach to any role.
• Main contact for all enquiries relating to private dining, meetings and events within the Cheltenham hotel. • The hotel also has 49 bedrooms, and I am responsible for group accommodation bookings attached to the events • I communicate with guests to ensure all details are collected and that all requirements are met, along with any special requests. • Research new business opportunities, and develop relationships with potential clients to generate and increase revenue • Maintain database management using systems such as Opera and Quadranet • Involved with weekly forecasting; reporting weekly revenue uplift and successes • Involved with monthly profit and loss reports; tracking how my department is performing month on month, and highlighting where improvements can be made. • Telesales – call past bookers to generate further business and establish relationships • Liaise with all departments with regards to promotions, events and regular guests • Maintain relationships with existing accounts to increase revenue • Negotiate rates with clients to win business within the competitor market • Assess business on the books, forecast against budget, and consistently exceed budget each month • As well as exceeding budget expectations, I have also won several brand nationwide sales conversion competitions • Run weekly operational meetings to communicate all event details to heads of departments • Work closely with clients to upsell, increase average spends and encourage repeat business • Encourage online reviews for the hotel • Respond in a timely manner to telephone and website enquires. Coordinating all events from the enquiry stage through to event day. • Experienced in contracting business and invoicing for payment • Run the hotel's Twitter account
Played an integral role, in the successful delivery of some of the country’s leading events. • Managed a large number of volunteers • Key areas of responsibility included; crowd management, course management, and event administration • Managed operational responsibilities including setting up and dismantling equipment • Supported delivery of regional events marketing, and communications activity • Engaged with the public to develop relationships within communities • This role gave me the ability to support the delivery of logistically complex and large scale events. • With creative skills and tenacity I helped to deliver engaging promotional activity and volunteer briefings • Attended site planning meetings, venue liason meetings, risk assessment planning sessions and regional marketing activity brainstorms. • Responsible for setting up the race course, whilst managing volunteers to assist. • Managed course Marshals via radio communication, briefing them on accident and emergency protocol, and monitoring this constantly • Adhered to branding guidelines • Managed volunteers to set up start and finish line for Race for Life events, setting up water points, risk assessing, ensuring medics were in position • Responsible for making sure every runner crossed the finish line safely, and was lead to medic if necessary. • Controlled exit crowds
Worked within the Central Regions marketing and events team to deliver Cancer Slam promotional events, painting the towns pink, and assisted in delivering promotional and marketing materials to support the Race for life and Pretty Muddy events for Summer 2014. • Involved in a project to motivate and encourage group leaders already signed up to Race for Life to boost fundraising and moral. • Project managed a trial Gym initiative at CRUK, promoting in gyms across the region to encourage group signups for Race for Life • Created and project managed a regional promotional database, contacting or visiting schools in the central region to encourage signups for Race for Life • Assisted in regional promotional activity launches • Worked from home and organised local door to door’ promotional activity, in schools, companies, and stores.
Key holder to £800,000 turnover store • Responsible for managing a team and managing a store at weekends • Dealt with cash handling • Implemented store and staff initiatives • Responsible for recruitment and training of staff • Used KPI's to understand the business and focus on areas that required improvement • Encouraged up selling to increase average spend • Set an example for customer service standards within the store • Adhered to strict merchandising guidelines
Developed solid business, marketing and management skills, Learned about the unique nature of working in live music and looked at a number of entrepreneurial approaches to the music business.
Studied all aspects of music. Business, theory, practical, technology, and management