Wholesale -Management of wholesale accounts -Expanding international database: liaising with international agents and customers & responding to their individual markets -Checking that collection deliveries are matching with purchase orders and reporting discrepancies -Responsible for the logistics & operations including sales & distribution of 7 collections per year -Understanding the Key Accounts requirements to ensure compliance prior delivery -Generating invoices and following up with client payments -Sending out samples, catalogues & price lists Retail -Supervising Showroom and Topshop Concession online and in-store -Recruitment: screening applicants, conducting interviews, organising approvals and inductions with Topshop -Staff training & management (brand philosophy, rotas, uniforms, etc.) -Visual merchandising and introduction of new collections -Supporting the technical department with relevant queries -Performance improvement and weekly KPI Reports E-commerce -Managing customer service and client loyalty -Managing and Monitoring payments and refunds -Processing shipments & dealing with online returns or exchanges -Updating and maintaining customers data -Stock management of online collections -General administration relating to the website and performances reports.
-People management/leadership skills and staff development -Payroll and Audit -Commercial and business knowledge to achieve business profitability -Hosting events (In-store parties, Press day for LFW AW13, pop-up bespoke monogramming service) -Personal shopping
-In charge of five stores in London and two concessions in Selfridges Birmingham -Opening of 11 new branches -Understanding of the business (communication and reports to head office, KPI Reports) -Staff training (brand policies, product knowledge, till, management, health and safety) -Operational tasks and logistics -Assisting Human Resources (screening of candidates, interviews, staff development.) -Driving and maximising sales -Stock management and annual stock take for the district
The Kooples UK Ltd Hampstead & Carnaby Street -Staff management/leadership and trainings (Team of up to 7 people) -Sales analysis, KPI: daily, weekly and monthly reports to the Head Office -Communication and operational procedures -Visual Merchandising
-Till and customer service -Stock management -Maintaining the standards and brand image
Set Design and Construction Volunteer July 2015 - September 2015 -Working as part of a team to prepare a large scale set for an immersive theatrical performance http://www.bumbumtrain.com/
The Conservation Centre, Forest Farm Road, Whitchurch Volunteer March 2009 - July 2009 -Mentor for six to ten year olds in the Green School Project -Assistant in activities with physically disabled adults and with Special Educational Needs -Volunteer to build and organise conservation structures in the community to increase social links http://www.tcv.org.uk/