Work history
Assistant Retail Manager
Wholesale
-Management of wholesale accounts
-Expanding international database: liaising with international agents and customers & responding to their individual markets
-Checking that collection deliveries are matching with purchase orders and reporting discrepancies
-Responsible for the logistics & operations including sales & distribution of 7 collections per year
-Understanding the Key Accounts requirements to ensure compliance prior delivery
-Generating invoices and following up with client payments
-Sending out samples, catalogues & price lists
Retail
-Supervising Showroom and Topshop Concession online and in-store
-Recruitment: screening applicants, conducting interviews, organising approvals and inductions with Topshop
-Staff training & management (brand philosophy, rotas, uniforms, etc.)
-Visual merchandising and introduction of new collections
-Supporting the technical department with relevant queries
-Performance improvement and weekly KPI Reports
E-commerce
-Managing customer service and client loyalty
-Managing and Monitoring payments and refunds
-Processing shipments & dealing with online returns or exchanges
-Updating and maintaining customers data
-Stock management of online collections
-General administration relating to the website and performances reports.
Supervisor to Assistant Manager
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-People management/leadership skills and staff development
-Payroll and Audit
-Commercial and business knowledge to achieve business profitability
-Hosting events (In-store parties, Press day for LFW AW13, pop-up bespoke monogramming service)
-Personal shopping
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Skills
- Fashion
- Account Co-ordinator
- Administration
- Assistant
- Brand Management
- Business Development
- Client Services
- Data Entry
- Direct Sales
- Email Handling
- Management
- Office Management
- Problem Solving
- Office
- Customer Service
Awards
YOUMEBUMBUMTRAIN - Volunteer
Set Design and Construction Volunteer
July 2015 - September 2015
-Working as part of a team to prepare a large scale set for an immersive theatrical performance
http://www.bumbumtrain.com/ The British Trust of Conservation Volunteers
The Conservation Centre, Forest Farm Road, Whitchurch
Volunteer
March 2009 - July 2009
-Mentor for six to ten year olds in the Green School Project
-Assistant in activities with physically disabled adults and with Special Educational Needs
-Volunteer to build and organise conservation structures in the community to increase social links
http://www.tcv.org.uk/