Projects
- VIP Private Presentation + Pre-order EventsEvery season, organise and plan an invitation list for VIC, Potential and Aspiring clients to attend various events. - David O' Russell Screening & Private Lunch celebrating the collaboration with Mrs Prada. - SS17 pre-order - Personalisation + Lettering project - New Viaggio(bag) launch
Work history
Opps & Admin Professional
London, United KingdomFull Time
• Manage operations and communications from HO implementing communications from head office to store to all 4 concessions working in conjunction with Store Manager / Assistant Store Manager and Department Managers.
• HR/Administration
regarding all store operations and key documents management, including payroll and store HR management.
• CRM management core clientelling management (VIC1,2,3,4,5. Potential VIC, Data Quality CR, Interactions Analysis through C-sphere) overseeing all 4 concessions performance through Microsoft Dynamics CRM for data analysis and monitoring.
o Managing KPI, Sales Target vs MTD/YTD, Client Data Quality, Monitoring Sales performance data: AVT/AQT/CR.
o Implementing in-dept clientelling plans based on each client’s history and preference.
o Organising regular meetings with department managers to support improvement on individual staff clientelling performance(i.e. Birthdays, New product updates, Event Invitations etc).
• Finance Management/ Till operations
o Overseeing all till operations for all 4 concessions on both Selfridges and PRADA till.
o Monitoring Reconciliations and execution of store finance including petty cash.
• Staff management/ Training liaising with each department managers evaluating individual needs and organising necessary trainings.
o Plan Staff trainings monthly. Booking and organising key store operation dates and training schedules from PRADA Head Office + Selfridges.
o Host regular training or morning meetings for CRM and SAP system training, till training and refresher training for PRADA standards, services and product knowledge.
o Organise staff appraisals and provide regular progress and key performance updates.
Skills
- 1+ Years Experience as a Pa/admin/coordinator
- and "shopper" and "retail" and and ”designer
- HR Administration
- Software Digital Marketing Email Marketing CRM
- SAP
- 12. Microsoft Office
- Microsoft Dynamics CRM 2013
- PR Fashion Public Relations Communications Journalism Press
Education
1st Class Honours: BA Marketing Communications
- Nottingham, United Kingdom
Fashion Marketing and Communications