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• Providing a high standard of customer care throughout key events. Responsible for a team of twelve were we needed to communicate to customers about the events taking place. • Ensuring an even flow of customers entered the stadium adhering to health and safety regulations. Working and communicating with my team and customers to ensure the objectives were reached. • Clearly communicating to the public and colleagues, keeping to the RFU code of conduct. • Monitoring crowds up hundreds for signs of overcrowding whilst still being able to communicate with my team.