Karolina Frackowska

  • LocationLondon, United Kingdom



  • Fashion
  • Critic
  • Design
  • Translation
  • German Language
  • Polish Language
  • Russian Language
  • Literary Criticism

Work history


Project Associate

Quest Diagnostics

Apr 2012 - Aug 2013
  • • use of in-house monitoring tools to deliver excellent client support for GlaxoSmithKline, Novartis and Böhringer-Ingelheim • identified internal and external trends and compiled reports for clients in order to ensure smooth running of managed projects • monitored supplier-site to resolve issues such as incorrect usage of documents and sample shipping errors • corresponded and resolved queries by phone and email in Russian, German and Polish • formed excellent relationship with project leaders • profficiently used Outlook, Word, Excel and Powerpoint


Customer Service Representative & Multilingual

Quest Diagnostics

Aug 2010 - Apr 2012
  • • ensured timely and smooth resolution of queries from supplier sites in Europe • provided critical written and verbal communications (in German, Russian and Polish) to clients such as GlaxoSmithKline, Böhringer-Ingelheim and Novartis on a daily basis • maintained in-house database (TOPCAT) and provided updates • trained and mentored 10 new employees • achieved and exceeded daily targets for client communication


Production Manager

Misa Harada Millinery

Jul 2007 - Nov 2010
  • • liaised with German and Russian high end boutiques as well as buyers from department stores such as Liberty, Bloomingdales and Barneys NY to increase brand's sales • solely responsible for the progression and budget of the production cycle • represented company at fashion trade shows such as London Fashion Week and Premiere Classe • supervised stock and client spreadsheets to ensure good stock flow • increased sales and expanded label’s presence in new countries in Europe • exceeded production deadlines and assured highest level of quality • approached problems creatively in case of production delays • liaised with brands such as Bora Aksu and Yohji Yamamoto during collaboration projects • composed press releases and collection summaries using Photoshop • effectively communicated with suppliers regarding production delays and errors


Research Assistant on Rwanda

Institute for Philanthropy, London

Sep 2009 - Jul 2010
  • • expanded research on entrepreneurs and NGO organisations in Rwanda for an in-house project • authored written material on political and social issues in Rwanda • conducted interviews with philanthropists such as Julie Toskan-Casale (MAC) • coordinated a complex field trip to Rwanda for international philanthropists • liaised with organisations such as US Aid and Women for Women International



Fashion and Clothing

Kensington and Chelsea College

Aug 2013 - Dec 2014
  • Btec



University of Oxford

Aug 2000 - May 2004
  • Modern Languages- Russian and German