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• use of in-house monitoring tools to deliver excellent client support for GlaxoSmithKline, Novartis and Böhringer-Ingelheim • identified internal and external trends and compiled reports for clients in order to ensure smooth running of managed projects • monitored supplier-site to resolve issues such as incorrect usage of documents and sample shipping errors • corresponded and resolved queries by phone and email in Russian, German and Polish • formed excellent relationship with project leaders • profficiently used Outlook, Word, Excel and Powerpoint
• ensured timely and smooth resolution of queries from supplier sites in Europe • provided critical written and verbal communications (in German, Russian and Polish) to clients such as GlaxoSmithKline, Böhringer-Ingelheim and Novartis on a daily basis • maintained in-house database (TOPCAT) and provided updates • trained and mentored 10 new employees • achieved and exceeded daily targets for client communication
• liaised with German and Russian high end boutiques as well as buyers from department stores such as Liberty, Bloomingdales and Barneys NY to increase brand's sales • solely responsible for the progression and budget of the production cycle • represented company at fashion trade shows such as London Fashion Week and Premiere Classe • supervised stock and client spreadsheets to ensure good stock flow • increased sales and expanded label’s presence in new countries in Europe • exceeded production deadlines and assured highest level of quality • approached problems creatively in case of production delays • liaised with brands such as Bora Aksu and Yohji Yamamoto during collaboration projects • composed press releases and collection summaries using Photoshop • effectively communicated with suppliers regarding production delays and errors
• expanded research on entrepreneurs and NGO organisations in Rwanda for an in-house project • authored written material on political and social issues in Rwanda • conducted interviews with philanthropists such as Julie Toskan-Casale (MAC) • coordinated a complex field trip to Rwanda for international philanthropists • liaised with organisations such as US Aid and Women for Women International
Modern Languages- Russian and German