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KATE JERAM 91 St James Crescent, Brixton, SW9 7JA Mobile: 07512086094 Email: firstname.lastname@example.org Graduate of University of West of England (UWE) in 2009 with BA hons in Drawing and Applied Arts I have developed good communication and organisational skills and I have enjoyed leading and working as part of a team to meet demanding deadlines. I am enthusiastic, friendly and reliable with a conscientious approach to work. Through my degree, internships and work history I have gained experience of event, arts administration retail and e-commerce sectors. I am keen to develop my skills and very willing to undertake training. I currently work for the e-commerce interiors company Within Home as the Customer Service Manager and Merchandiser. In this position I use a lot of the expertise I have gained through my previous customer service roles, whilst also expanding my skills in areas such as forecasting sales, raising accurate purchase orders, liaising with suppliers and product management. I have previous experience of working at management level at American Apparel. During my time as Store Manager I gained the tools to direct and motivate a team of 13 employees. I have a keen interest in visual culture and museum sectors. I enjoy attending exhibitions and shows in my spare time. I enjoy working in the fashion industry and this has provided me with a wide range of customer service experience.
. Raising Purchase Orders . Managing and maintaining stock levels . Liaising with suppliers and approving invoices and arranging stock delivery dates . Helping develop new product and marketing . Managing the external Customer Service team ensuring expected company standards are met and exceeded . Liaising with the Managing Director to improve on existing processes and customer experience . Producing regular reports and presenting findings to senior members of the team . Analysing data from external Logistics team to improve on current processes . Handling an customer queries escalated to Head Office ensuring they are resolved in a calm and speedy manner
. Maintaining a large Customer Service database . Responding to all customer queries via Desk and solving any issues . Proficiently responding to email, written enquiries and telephone enquiries . Sending weekly Customer Service reports to executives and senior management . Handling all in office sales . Liaising with warehouse management to improve processes . Issuing all refunds . Maintaining online documents . Working with Photoshop
. Setting individual and collective sales goals . Communicating weekly and monthly sales goals . Working together with staff to meet and exceed sales goals via analysing KPIs . Motivating employees to provide the highest level of customer service . Ensuring I was approachable and reactive to any staff concerns . Overseeing all store operations and administration . Producing weekly staff schedules, updating store databases and maintaining employee files . Responsibility for training and providing guidance to members of staff . Holding daily updates and monthly staff meetings . Conducting employee evaluations and disciplinary hearings . Handling the store’s petty cash and banking procedures . Managing store payroll, ensuring the database is updated correctly for staff wages . Proficient use of Microsoft Office programs including Excel . Ensuring the store’s inventory is kept up to date and correct . Organising all maintenance work needed in store . Acting as the store’s first aider and fire warden . Creating a friendly working environment and motivating all team members . Responsible for in-processing new employees . Experience in hiring new employees ensuring the company’s Equal Opportunities policy was met
. Assist the Store Manager with all store operations . Store Manager in training – can undertake all management duties when the Store Manager is not available
. Providing customers with information . Carrying out health and safety checks . Patrolling galleries . In charge of ticket sales and promotion of paid events
The qualification was in Museum, Gallery and Heritage Studies.
BA Hons Degree in Drawing and Applied Arts 2.2
Specialised in Illustration
English Lit (B), Graphics (C), Art (D) Human Biology AS (D)
11 GCSE's- A-C grade