Kate Jeram

Customer Service Manager and Merchandiser

  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAccount Manager - Salesperson - Merchandiser


About me

KATE JERAM 91 St James Crescent, Brixton, SW9 7JA Mobile: 07512086094 Email: katejeram1@gmail.com Graduate of University of West of England (UWE) in 2009 with BA hons in Drawing and Applied Arts I have developed good communication and organisational skills and I have enjoyed leading and working as part of a team to meet demanding deadlines. I am enthusiastic, friendly and reliable with a conscientious approach to work. Through my degree, internships and work history I have gained experience of event, arts administration retail and e-commerce sectors. I am keen to develop my skills and very willing to undertake training. I currently work for the e-commerce interiors company Within Home as the Customer Service Manager and Merchandiser. In this position I use a lot of the expertise I have gained through my previous customer service roles, whilst also expanding my skills in areas such as forecasting sales, raising accurate purchase orders, liaising with suppliers and product management. I have previous experience of working at management level at American Apparel. During my time as Store Manager I gained the tools to direct and motivate a team of 13 employees. I have a keen interest in visual culture and museum sectors. I enjoy attending exhibitions and shows in my spare time. I enjoy working in the fashion industry and this has provided me with a wide range of customer service experience.


  • Fashion
  • Events
  • Visual Arts
  • Art Direction
  • Management
  • Excel
  • Office
  • Word
  • Report Presentation
  • Communication Skills
  • Verbal and Written Communication Skills
  • Leadership Team Work
  • Team Coordination Management
  • KPI Reporting
  • KPI Management
  • Microsoft Office
  • Mac Experience
  • E-commerce
  • Assistant Buyer
  • Merchandiser
  • Teamwork
  • Employee Training
  • Stakeholder Liaison
  • Customer Service
  • Logistics Admin
  • Administration
  • Invoice Processing
  • Purchase Orders
  • Stock Management
  • Analaysis

Work history


Customer Service Account Manager


Nov 2015
  • London, United Kingdom
  • Full Time
  • . Raising Purchase Orders . Managing and maintaining stock levels . Liaising with suppliers and approving invoices and arranging stock delivery dates . Helping develop new product and marketing . Managing the external Customer Service team ensuring expected company standards are met and exceeded . Liaising with the Managing Director to improve on existing processes and customer experience . Producing regular reports and presenting findings to senior members of the team . Analysing data from external Logistics team to improve on current processes . Handling an customer queries escalated to Head Office ensuring they are resolved in a calm and speedy manner


Customer Service Account Manager

Wool And The Gang

Sep 2014 - Oct 2015
  • London, United Kingdom
  • Full Time
  • . Maintaining a large Customer Service database . Responding to all customer queries via Desk and solving any issues . Proficiently responding to email, written enquiries and telephone enquiries . Sending weekly Customer Service reports to executives and senior management . Handling all in office sales . Liaising with warehouse management to improve processes . Issuing all refunds . Maintaining online documents . Working with Photoshop


Store Manager

American Apparel

Dec 2012 - Sep 2014
  • Long Beach, United States
  • Full Time
  • . Setting individual and collective sales goals . Communicating weekly and monthly sales goals . Working together with staff to meet and exceed sales goals via analysing KPIs . Motivating employees to provide the highest level of customer service . Ensuring I was approachable and reactive to any staff concerns . Overseeing all store operations and administration . Producing weekly staff schedules, updating store databases and maintaining employee files . Responsibility for training and providing guidance to members of staff . Holding daily updates and monthly staff meetings . Conducting employee evaluations and disciplinary hearings . Handling the store’s petty cash and banking procedures . Managing store payroll, ensuring the database is updated correctly for staff wages . Proficient use of Microsoft Office programs including Excel . Ensuring the store’s inventory is kept up to date and correct . Organising all maintenance work needed in store . Acting as the store’s first aider and fire warden . Creating a friendly working environment and motivating all team members . Responsible for in-processing new employees . Experience in hiring new employees ensuring the company’s Equal Opportunities policy was met


Sales Person

American Apparel

Aug 2012 - Jan 2013
  • London, United Kingdom
  • Full Time
  • . Assist the Store Manager with all store operations . Store Manager in training – can undertake all management duties when the Store Manager is not available


Front of House

Natural History Museum

Jan 2011 - Jun 2011
  • London, United Kingdom
  • Full Time
  • . Providing customers with information . Carrying out health and safety checks . Patrolling galleries . In charge of ticket sales and promotion of paid events



NVQ Level 2


Jan 2010 - Mar 2010
  • London, United Kingdom
  • The qualification was in Museum, Gallery and Heritage Studies.



University of the West of England

Jun 2006 - Mar 2009
  • Bristol, United Kingdom
  • BA Hons Degree in Drawing and Applied Arts 2.2


Foundation Degree

Exeter College

Jun 2005 - Mar 2006
  • Exeter, United Kingdom
  • Specialised in Illustration


A Levels

Queen Elizabeths Community College

Jun 2003 - Mar 2005
  • Crediton EX17, UK
  • English Lit (B), Graphics (C), Art (D) Human Biology AS (D)



Queen Elizabeths Community College

Jun 2002 - Mar 2003
  • Crediton EX17, UK
  • 11 GCSE's- A-C grade