Kate Jeram

Kate Jeram

Customer Service Manager and MerchandiserLondon, United Kingdom
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Connections
JVG Studio
Ben Rigby
Tim Baggott
Kate Jeram

Kate Jeram

Customer Service Manager and MerchandiserLondon, United Kingdom
About me
KATE JERAM 91 St James Crescent, Brixton, SW9 7JA Mobile: 07512086094 Email: katejeram1@gmail.com Graduate of University of West of England (UWE) in 2009 with BA hons in Drawing and Applied Arts I have developed good communication and organisational skills and I have enjoyed leading and working as part of a team to meet demanding deadlines. I am enthusiastic, friendly and reliable with a conscientious approach to work. Through my degree, internships and work history I have gained experience of event, arts administration retail and e-commerce sectors. I am keen to develop my skills and very willing to undertake training. I currently work for the e-commerce interiors company Within Home as the Customer Service Manager and Merchandiser. In this position I use a lot of the expertise I have gained through my previous customer service roles, whilst also expanding my skills in areas such as forecasting sales, raising accurate purchase orders, liaising with suppliers and product management. I have previous experience of working at management level at American Apparel. During my time as Store Manager I gained the tools to direct and motivate a team of 13 employees. I have a keen interest in visual culture and museum sectors. I enjoy attending exhibitions and shows in my spare time. I enjoy working in the fashion industry and this has provided me with a wide range of customer service experience.
Projects
  • Creating an e-commerce print store
    Creating an e-commerce print storeI am working on creating an e-commerce print store to sell my illustrations. Initially this will be presented through an online marketplace with a view to creating my own site when enough revenue has been generated. Currently I have been commissioned to create prints for a wedding, invitations and gifts. The funds from these commisions will be used to create work for the marketplace site.
Work history
    Customer Service Account Manager
    London, United KingdomFull Time
    . Raising Purchase Orders . Managing and maintaining stock levels . Liaising with suppliers and approving invoices and arranging stock delivery dates . Helping develop new product and marketing . Managing the external Customer Service team ensuring expected company standards are met and exceeded . Liaising with the Managing Director to improve on existing processes and customer experience . Producing regular reports and presenting findings to senior members of the team . Analysing data from external Logistics team to improve on current processes . Handling an customer queries escalated to Head Office ensuring they are resolved in a calm and speedy manner
    Customer Service Account Manager
     - London, United KingdomFull Time
    . Maintaining a large Customer Service database . Responding to all customer queries via Desk and solving any issues . Proficiently responding to email, written enquiries and telephone enquiries . Sending weekly Customer Service reports to executives and senior management . Handling all in office sales . Liaising with warehouse management to improve processes . Issuing all refunds . Maintaining online documents . Working with Photoshop
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Skills
  • Fashion
  • Events
  • Visual Arts
  • Art Direction
  • Management
  • Excel
  • Office
  • Word
  • Report Presentation
  • Communication Skills
  • Verbal and Written Communication Skills
  • Leadership Team Work
  • Team Coordination Management
  • KPI Reporting
  • KPI Management
  • Microsoft Office
  • Mac Experience
  • E-commerce
  • Assistant Buyer
  • Merchandiser
  • Teamwork
  • Employee Training
  • Stakeholder Liaison
  • Customer Service
  • Logistics Admin
  • Administration
  • Invoice Processing
  • Purchase Orders
  • Stock Management
  • Analaysis
Education
    NVQ Level 2
     - London, United Kingdom
    The qualification was in Museum, Gallery and Heritage Studies.
    Hons
     - Bristol, United Kingdom
    BA Hons Degree in Drawing and Applied Arts 2.2
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