About me
KATE JERAM
91 St James Crescent, Brixton, SW9 7JA
Mobile: 07512086094
Email: katejeram1@gmail.com
Graduate of University of West of England (UWE) in 2009 with BA hons in Drawing and Applied Arts
I have developed good communication and organisational skills and I have enjoyed leading and working as part of a team to meet demanding deadlines. I am enthusiastic, friendly and reliable with a conscientious approach to work. Through my degree, internships and work history I have gained experience of event, arts administration retail and e-commerce sectors. I am keen to develop my skills and very willing to undertake training.
I currently work for the e-commerce interiors company Within Home as the Customer Service Manager and Merchandiser. In this position I use a lot of the expertise I have gained through my previous customer service roles, whilst also expanding my skills in areas such as forecasting sales, raising accurate purchase orders, liaising with suppliers and product management.
I have previous experience of working at management level at American Apparel. During my time as Store Manager I gained the tools to direct and motivate a team of 13 employees.
I have a keen interest in visual culture and museum sectors. I enjoy attending exhibitions and shows in my spare time. I enjoy working in the fashion industry and this has provided me with a wide range of customer service experience.
Projects
- Creating an e-commerce print storeI am working on creating an e-commerce print store to sell my illustrations. Initially this will be presented through an online marketplace with a view to creating my own site when enough revenue has been generated. Currently I have been commissioned to create prints for a wedding, invitations and gifts. The funds from these commisions will be used to create work for the marketplace site.
Work history
Customer Service Account Manager
London, United KingdomFull Time
. Raising Purchase Orders
. Managing and maintaining stock levels
. Liaising with suppliers and approving invoices and arranging stock delivery dates
. Helping develop new product and marketing
. Managing the external Customer Service team ensuring expected company standards are met and exceeded
. Liaising with the Managing Director to improve on existing processes and customer experience
. Producing regular reports and presenting findings to senior members of the team
. Analysing data from external Logistics team to improve on current processes
. Handling an customer queries escalated to Head Office ensuring they are resolved in a calm and speedy manner
Customer Service Account Manager
- London, United KingdomFull Time
. Maintaining a large Customer Service database
. Responding to all customer queries via Desk and solving any issues
. Proficiently responding to email, written enquiries and telephone enquiries
. Sending weekly Customer Service reports to executives and senior management
. Handling all in office sales
. Liaising with warehouse management to improve processes
. Issuing all refunds
. Maintaining online documents
. Working with Photoshop
+ Show more
Skills
- Fashion
- Events
- Visual Arts
- Art Direction
- Management
- Excel
- Office
- Word
- Report Presentation
- Communication Skills
- Verbal and Written Communication Skills
- Leadership Team Work
- Team Coordination Management
- KPI Reporting
- KPI Management
- Microsoft Office
- Mac Experience
- E-commerce
- Assistant Buyer
- Merchandiser
- Teamwork
- Employee Training
- Stakeholder Liaison
- Customer Service
- Logistics Admin
- Administration
- Invoice Processing
- Purchase Orders
- Stock Management
- Analaysis
Education
NVQ Level 2
- London, United Kingdom
The qualification was in Museum, Gallery and Heritage Studies.
Hons
- Bristol, United Kingdom
BA Hons Degree in Drawing and Applied Arts 2.2
+ Show more