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Katie Vickery

Customer Relationship Management Assistant

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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsMarketing Assistant - Public Relations Account Executive - Administrator


  • Editing Proofreading
  • Email Marketing
  • Public Relations
  • Marketing
  • Excel
  • Music Adminstration
  • Teamwork

Work history


CRM Assistant

Ambassador Theatre Group

Jan 2017
  • London, United Kingdom
  • Internship
  • A temporary extension of an Office Administration internship within the same company, responsibilities as CRM Assistant have included: • Daily proof reading of emails that are due to be sent to external customers. This often involved editing grammar, copy and website links within the system IMB Marketing Cloud. • The digitalization of the CRM instruction guidebook. • A social media audit of all venue accounts, covering Facebook, Twitter and Instagram. • The testing of a new email template across multiple users. • Taking minutes. • Attending weekly Campaign Planning meetings, evaluating the performance of the previous week’s emails and looking to the week ahead. • Basic coding.


Office Intern

Ambassador Theatre Group

Oct 2016 - Jan 2017
  • London, United Kingdom
  • Internship
  • A three month office based internship covering three different departments within the World's largest theatre company. Property and Operations (10th - 28th Oct) Responsibilites included: • Data entry. • Assisting the Property Administrator with the running of the office. ATG Tickets ( 31st Oct - 18th Nov) Working solely within ATG’s Digital team with the imminent transition between the current and new website, main responsibilities included: • Auditing the new site. • Updating venue, show and special offer pages on two major websites. This was a reactive task as every venue would individually send in updates, often requiring the changes to be made urgently. • Use of basic Photoshop. • Working alongside the Digital Marketing Executive for a major cast interview. • Proof reading and altering of website copy when necessary. • Extensive use of two CMS systems. • The monitoring of show twitter feeds. Production and Programming (21st Nov - 23rd Dec) Working mainly on the company’s reception desk, responsibilities included: • The answering of every phone call that came into ATG, to then transfer on to the required person, screening sales calls. • Booking in, monitoring and altering meeting rooms across the building, ensuring they were always kept clean, well stocked and ensuring rooms were being used for the specified time only. • Running errands across London. • General office admin such as the binding of scripts and documents, photocopying and printing. • The ordering of general office stationary for Production, Programming, Senior Leadership and Property and Operations departments every week. This required me keeping an eye on stock levels throughout the whole week. • The booking and logging of couriers, taxis and trains for members of the company. • The logging of receipts from both online and in person purchases. • Daily compilation of all newspaper show reviews.


Junior Account Executive


Jun 2015 - Aug 2015
  • London, United Kingdom
  • Full Time
  • • A three-week work experience placement, leading to the role of Junior Account Executive for a further seven weeks. • The job involved networking with journalists and online bloggers, both building and maintaining relationships for our international technology client. • B2B sales and marketing. • During the ten weeks I was with the company, I succeeded in placing my client in the online publications of Closer Magazine and The Evening Standard.


Marketing Assistant

Union Southampton

Sep 2014 - Jun 2016
  • Southampton, United Kingdom
  • Full Time
  • • Acting as a Liaison Officer for Southampton University Students’ Union, I engaged with the student body to assist with the marketing of upcoming events and charity campaigns, as well as encouraging the involvement of current surveys. • The role required networking with a wide variety of people in a friendly and approachable manner. • The role involved being proactive and enthusiastic for marketing events, many of which required a hands on approach, helping with setting up to ensure the smooth running of large scale events.



BA (Hons) 2:1

University of Southampton

Sep 2013 - Jul 2016
  • Southampton, United Kingdom
  • BA (Hons) 2:1 English


A Level - A*AA

Hills Road

Sep 2011 - Jul 2013
  • Cambridge, United Kingdom
  • A* Psychology, A English Literature, A History


GCSE - 9As 2A*

St Mary's School Cambridge

Sep 2007 - Jul 2011
  • Cambridge, United Kingdom
  • 9As including in Maths and English, and 2A* in Religious Studies and Drama



Extended Project - Grade A

Hills Road

  • A Grade achieved on Extended Project Qualification - an extended research project on Shakespeare's audience.