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My role at Apple offers me the experience of working in a busy, demanding and rewarding retail environment. My time in this part-time position has resulted in me being personally responsible for sales of over £900,000. I strive to exceed by up selling targets with results that were well above the store average. The role demands that I work effectively as part of a large team in order to provide a smooth customer journey. This involved partnering with various departments within the store to help customers access the support or information that they needed. I manage an appointment system to ensure that customers were seen quickly and on-time. I am always aware of intense time pressures and pro-active in preventing the team from falling behind and in order to ensure maximum customer satisfaction.
Spearheaded a project to launch Gudog in the UK, a company that puts in contact dog owners with dog carers. My role was to maximise the number of pet carers on the UK database. I created and managed all social media accounts for the UK branch, as well as writing articles for the website. I translated the entire website from Spanish to English, also translating any contracts and means of communication for future and past clients. I was heavily involved in working with an external agency to design the UK logo, slogans and t-shirts. Duties also include general office admin such as chairing meetings, organising travel and completing monthly audit and finance reporting.
I was mostly in charge of organising trips between groups of students and external companies. We worked with a variety of age groups from all over the world. Planning, composure, organisation and ability to maintain discipline were key, as was the ability to multi task managing various accounts at a time. Whilst in the role, I had responsibility for organising social nights in the Madrid area, and working closely with the local hotels to maintain the flow of clients in between us and them.?
Psychology, English, Business, Media