Effectively managed a high volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues.
At Paddy Power my role primarily involved in the interaction with various members of the public every day. I worked in a busy store and was often multi-tasking which is a great quality of mines. Other functions of my role included handling money, assisting customers with day to day queries, store preparation, ensuring regulatory requirements are met and all promotional materials are in date. Explained house rules, such as game rules and betting limits, to customers. Resolved guest complaints quickly, effectively and tactfully.
While working at River Island I engaged with a lot of customers for all sorts of needs and this lead my multi-tasking skills to improve a lot. I had to deal with fast-paced errands around the store. I enjoy being in fast-paced environments as it enables me to keep active which I enjoy. I helped others & it makes me satisfied when the customer feels satisfied. Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner.
When I worked in Sainsbury's it was a new experience as it was the first time I worked around food. I was helping prepare meals and packaging them for sale to the public and working to time limits within a team. Other duties I had to do were supervising at the self-checkout area, being there to answer customer queries. I was also in charge of stocking up on various goods, scanning items to make decisions on what needed reordering. Organised racks and shelves to maintain the visual appeal of the store. Stocked shelves and supplies and organised displays. Developed positive customer relationships through friendly greetings and excellent service.
Gamestation was another good experience for me because I have a lot of good knowledge about computer games and game consoles. It was a chance for me to use my expertise to benefit customers and an employer, allowing me to be able to provide excellent customer service. Apart from engaging with customers part of my responsibilities was to restock on the games and consoles, independently setting up eye-catching window displays and also working at the tills. Led merchandise selection, pricing, planning, and marketing. Anticipated consumer buying patterns to create a purchase and inventory plan. Educated employees on new merchandise during seasonal workshops.