Work history
I
I
Customer Service AssistantIndigo Michael
- High Wycombe, United KingdomInternship
Effectively managed a high volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre
environment.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
P
P
Customer Service AdvisorPADDY POWER
- Hayes, United KingdomInternship
At Paddy Power my role primarily involved in the interaction with various members of the public every
day.
I worked in a busy store and was often multi-tasking which is a great quality of mines.
Other functions of my role included handling money, assisting customers with day to day queries,
store preparation, ensuring regulatory requirements are met and all promotional materials are in date.
Explained house rules, such as game rules and betting limits, to customers.
Resolved guest complaints quickly, effectively and tactfully.
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Skills
- Photoshop
- Photography
- Retouching
- Picture Editing
- Adobe Lightroom
- Digital Design
- Sketch
- Invision
- Prototyping
- Graphic Design
Education
B
B
Interior DesignBucks New University
High Wycombe, United Kingdom