Kensuke Kagawa

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  • LocationLondon, United Kingdom

Projects

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About me

 

I'm currently a student at Goldsmiths, University of London, working towards my MA degree in creative writing. I've been writing since high school, and have a very strong Japanese language skill. If you need any help at all in translating Japanese language to English, or vice versa, I think I can help.

Skills

 

  • Client Services
  • Typing
  • Excel
  • Word
  • Customer Service

Work history

Currently

Immigtation Logistics

Arnodld Da Silva

Sep 2014
  • I am responsible for making the most out of client's experience at the home office with their VISA application. I mainly handle the VISA submission and biometrics registration process.

2014

Data Center Onsite Support

KVH Ltd

Dec 2012 - May 2014
  • -Responsible for data equipment maintenance, -Handling incoming phone calls and escorting incoming visitors. -Escalate urgent matter to supervisor/ team leader if urgent attention is required -Other responsibilities include handling equipment installation work for new customers, storing incoming parcels for customers.

2013

Technical Advisor

CA Technologies

May 2012 - Dec 2013
  • -Responsible for handling incoming e-mails and phone calls regarding the virtual desktop software product the company sold, provided technical advice on the practical use of the software.

2012

Service Desk

KDDI Communications

Dec 2011 - May 2012
  • -Responsible for handling incoming e-mails and phone calls, forwarding emails and phone calls to appropriate departments -Escalate urgent matter to supervisor/ team leader if urgent attention is required -Also was responsible for translating documentation (English to Japanese, Japanese to -English) to individual customers

2011

Service Desk

NTT Communications

Dec 2008 - Aug 2011
  • -Responsible for handling incoming e-mails and phone calls, forwarding emails and phone calls to appropriate departments -Escalate urgent matter to supervisor/ team leader if urgent attention is required -Also was responsible for translating documentation (English to Japanese, Japanese to -English) to individual customers

2008

Service Desk

Sony Ericsson

Mar 2007 - May 2008
  • -Responsible for handling incoming e-mails and phone calls, forwarding emails and phone calls to appropriate departments -Escalate urgent matter to supervisor/ team leader if urgent attention is required -Also was responsible for translating documentation (English to Japanese, Japanese to -English) to individual customers

2007

Service Desk

Molex Japan

Jun 2006 - Mar 2007
  • -Responsible for handling incoming e-mails and phone calls, forwarding emails and phone calls to appropriate departments -Escalate urgent matter to supervisor/ team leader if urgent attention is required -Also was responsible for translating documentation (English to Japanese, Japanese to -English) to individual customers

2006

Service Desk

KVH Ltd

May 2005 - Jun 2006
  • -Responsible for handling incoming e-mails and phone calls, forwarding emails and phone calls to appropriate departments -Escalate urgent matter to supervisor/ team leader if urgent attention is required -Also was responsible for translating documentation (English to Japanese, Japanese to -English) to individual customers

Education

2004

BA Fiction Writing

Columbia College Chicago

May 2000 - Jun 2004
  • Learned basic skill as a writer of fiction. Main focus on grasping ideas and how to mold them into a story.