Khaoula Ouerfelli

Creative Support & Communications Professional

  • LocationUnited Kingdom

About me


• Multilingual communications and support professional, specialised in the creative and cultural industries. • Educational background in communications, languages, international business and management • Extensive international experience, both academic and professional. Actively looking for creative project-based work in social media, PR, copywriting, digital marketing, translation or sales & business development



  • Marketing PR
  • Exhibition
  • Administration
  • Email Handling
  • Events PR
  • Project Management
  • Strategic Planning
  • Event Execution
  • Communications
  • Creative Thinking
  • Social Media Content Management

Work history


International Sales Assistant

Assouline Publishing

May 2016


Marketing & Community Associate

In The Window

Mar 2015 - Nov 2015
  • - developing content and writing copy for newsletters, social media, the company’s blog, including interviews with designers and industry experts - executing events partnerships: preparing promotional content, planning social media campaigns, supervising the creation of marketing materials with the design team - performing event and social media research to identify relevant leads and contact them - pitching designers, makers, architects and brands to join the platform and managing their accounts - supporting designers in their use of the product, by helping them write their stories, giving them appropriate feedback and liaising with development and design teams to solve technical issues - replacing the Community Lead when required


Head Office Customer Experience Stylist


Nov 2014 - Jan 2015
  • - providing assistance to all the customers in line with the brand values - collaborating in achieving the agreed KPIs for the Customer Experience team - monitoring and responding to all customer queries, over the phone and across all multimedia channels such as Facebook, Twitter and Email - helping to support, maintain and develop internal procedures and processes - building strong internal relationships to help push the brand forward - liaising with internal and external parties in order to resolve customer queries - communicating customer feedback to the appropriate teams within the Brand - maximising all sales opportunities whilst demonstrating exceptional customer service skills - any adhoc duties from time to time, such as assisting with translation work, both oral and written and when required


Communications & PR Manager

Priveekollektie Contemporary Art Design

Jul 2013 - Jun 2014
  • - coordinating written and visual content on the gallery’s website (launched in October 2013) and digital art platforms - drafting and coordinating email marketing campaigns for collectors and press contacts internationally - writing and proofreading press releases in several languages - creating press kits and marketing material (invitations, art fair applications) - dealing with press enquiries and sending information to journalists - elaborating PR strategies to promote the gallery worldwide - taking care of correspondence on behalf of the gallery directors - preparing the gallery’s participation in international fairs (Design Miami/ Basel, PAD Paris & London, etc.) and attending exhibition openings - arranging VIP invitations for selected guests - liaising with artists/designers about agreements and negotiating contracts - undertaking administrative tasks (consignments, loan agreements, etc.) - arranging meetings and taking minutes during strategic conference calls - coordinating artwork deliveries - managing the database (client and press lists) Started in August 2013 as a Gallery Assistant intern.



Communication Information Sciences

Tilburg University

Jul 2012 - Sep 2013
  • Specialisation in Business Communication and Digital Media


Applied Foreign Languages

Université de Provence

Aug 2008 - Aug 2012



    Universidad de Granada

    Aug 2010 - May 2011
    • Triple qualification programme - University exchange


    Modern Foreign Languages

    Northumbria University Newcastle

    Aug 2009 - May 2010
    • Triple qualification programme - University exchange