Work history
Event CoordinatorKidZania London
London, United KingdomFull Time
Party/Special Events Co-ordinator, as part of the sales team and party host. In Working as part of a sales team to sell and plan themed parties for children, as well as hosting parties. Liasing with customers from the point of selling and planning their ideal party, ensuring that they receive the best possible customer service, and are reassured that the running of the party will be smooth and enjoyable for all. Preparing documents to keep updated reports and documentations for each party, as well as preparing plans and documents for upcoming events/parties. Also,hosting the parties and maintaining a high level of service throughout the duration of the party. Making sure that everything happens to a precise schedule, that the delivery of the party is at the highest possible standard, and that above all, all guests thoroughly enjoy the experience.
Sales
- London, United KingdomFull Time
I previously worked for the fairly new pub, The Telegraph, in Putney Heath as a bartender and within hospitality. My role within this establishment is varied, from bartender, to maintaining a good level of food and drink service to customers on the main floor as well as in the large beer garden. I am also trained for table service within the restaurant area, ensuring that exceptional service is mandatory and that each customer feels they have had the best possible experience. This is also relevant to the many events that are held on the grounds of the pub, varying from birthday parties, office functions, wakes, and wedding receptions, meaning an eye for detail is key when setting up/decorating the function rooms, as well as being able to work quickly but efficiently when under pressure during said functions. And finally another aspect of my job requirements is to liaise with customers over the telephone, answering any queries or questions they may have, as well as taking down information for possible bookings. This is I feel works most effectively with a positive attitude at all times, maintaining great customer service with the personality to really make a customer feel welcomed.
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Skills
- Event Planning
- Acting
- Dance
- Creative Arts
- Admin“ and ”customer Service
- Team Building
- Team Work and Leading
- Excellent Time Management and Organisational Skills
- Catering
- Research
Education
Drama
- London, United Kingdom
At the end of July 2014 I graduated at the University of Roehampton, London, with a Bachelors Degree in Drama, Theatre and Performance. Whilst studying this course I had been faced with many team working activities that I feel have furthered my work skills, such as staying professional and calm during high pressured situations, being able to work enthusiastically, creatively and effectively with other team members, as well as stepping up to the role as leader when needed making sure things run smoothly and successfully during projects.