Party/Special Events Co-ordinator, as part of the sales team and party host. In Working as part of a sales team to sell and plan themed parties for children, as well as hosting parties. Liasing with customers from the point of selling and planning their ideal party, ensuring that they receive the best possible customer service, and are reassured that the running of the party will be smooth and enjoyable for all. Preparing documents to keep updated reports and documentations for each party, as well as preparing plans and documents for upcoming events/parties. Also,hosting the parties and maintaining a high level of service throughout the duration of the party. Making sure that everything happens to a precise schedule, that the delivery of the party is at the highest possible standard, and that above all, all guests thoroughly enjoy the experience.
I previously worked for the fairly new pub, The Telegraph, in Putney Heath as a bartender and within hospitality. My role within this establishment is varied, from bartender, to maintaining a good level of food and drink service to customers on the main floor as well as in the large beer garden. I am also trained for table service within the restaurant area, ensuring that exceptional service is mandatory and that each customer feels they have had the best possible experience. This is also relevant to the many events that are held on the grounds of the pub, varying from birthday parties, office functions, wakes, and wedding receptions, meaning an eye for detail is key when setting up/decorating the function rooms, as well as being able to work quickly but efficiently when under pressure during said functions. And finally another aspect of my job requirements is to liaise with customers over the telephone, answering any queries or questions they may have, as well as taking down information for possible bookings. This is I feel works most effectively with a positive attitude at all times, maintaining great customer service with the personality to really make a customer feel welcomed.
At the beginning of 2015 I was working for the Wetherspoons pub, The Railway in Putney as a bartender and member of floor staff. My role within this establishment consists on ensuring the level of customer service is at an all time high. My main responsibility is to maintain consistent and efficient time management when serving customers, at the bar, and when serving food. I am keen and attentive to customer satisfaction, delivering customer service with a friendly and welcoming disposition. I am an avid tam worker, especially during busy and stressful periods, though work successfully as an individual.
During my time at University I worked part-time for the Compass Group catering staff at Roehampton University’s Whitelands campus. Within this role I was able to stay calm and professional when under pressure, remain friendly and sociable with customers during busy time periods, and always maintain an approachable and helpful manner
During the Summer of 2013 I volunteered in Costa Rica for six weeks to teach English to children of ages six to nine, to do this I felt it would benefit the children to learn through creative activities, using my drama background to integrate creative role play and games into the learning process, such as the children acting out certain emotions, activities, objects, etc to make the information they were learning easier to memorise. For the first three weeks of my school placement I worked as a teaching assistant with one specific teacher within a school environment, and for the final three weeks of my placement myself and one other volunteer ran our own community English class during the school holiday period, in which we were to create our own lesson plans, including activities, worksheets and interactive learning tasks to ensure the children were constantly engaged.
At the end of July 2014 I graduated at the University of Roehampton, London, with a Bachelors Degree in Drama, Theatre and Performance. Whilst studying this course I had been faced with many team working activities that I feel have furthered my work skills, such as staying professional and calm during high pressured situations, being able to work enthusiastically, creatively and effectively with other team members, as well as stepping up to the role as leader when needed making sure things run smoothly and successfully during projects.