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Liaise with clients to support them and the account managers with the sales of products and services. Raise opportunities in sales force reflecting the prices to the business and the customer.
Act as the main point of contact liaising with clients to organise the implementation of devices. Initiating networking tests, identifying and solving problems, managing projects and producing accurate and timely documentation.. Creating Statements of Understanding and raising tickets measuring bandwidth allocations, working with senior management to ensure all projects are raised in the system and CRM database updated. Communicating competently and professionally with a variety of stakeholders, including clients, off-site territory contacts, other team members, senior management and financial advisors..Ensuring the correct procedures are followed for all requests and sufficient resources are assigned to each individual project, maintaining quality assurance at all times. Handling invoices, quotes and orders, producing costs, billing external organisations and ordering appliances
Providing delivery status reports and assurance of adherence to agreed plans for programme level status reporting meeting, quality assurance and exceeding defined KPIs Reporting to stakeholders regarding project resource availability and completed activities, maintaining records comparing planned resource use to actual usage figures Managing the programme risk and problem identification, reporting accurately and promptly to allow senior management to make informed decisions Tracking project budget requirements, ensuring financial needs are met, and accurately forecasting by consolidating reports and identifying issues resulting from differences in projected and actual figures Communicating programme level change and impacts on specific project work streams to maintain clarity on agreed changes and feedback collation from project managers Presenting key information utilising management information dashboards