Kofi Oduro-Amaniampong

Customer Consultant

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  • LocationRochester, United Kingdom

Skills

 

  • Events
  • Film
  • Excel
  • Office
  • Powerpoint

Work history

Currently

Customer Consultant

Cabot Financial

May 2015
  • Working as a financial advisor dealing with a wide range of clients, including company directors and local government officials Rapid research and accessment to ensure the best solution for the clients Skilled negotiating and multi-tasking Keeping abreast of the latest policies and procedures and applying them effectively Liaising with other departments Data Analysis and processing of accounts Providing financial advice and management in accordance with FCA guidelines

2015

Data Intelligence Executive

Cabot Financial

Mar 2015 - Apr 2015
  • Account management Attended editorial meetings to ensure information provided was up to date Ensuring correct course validation procedures Enhancing customer relationships Working with company training departments to ensure MIA compliance Data Analysis for 400 NHS Foundation Trusts

2015

Energy Advisor

Fundraising Innovations

Mar 2014 - Mar 2015
  • Conducted a presentation on improving company procedures Keeping abreast of the latest industry products and promotions through research Providing online support for clients and customers Maintaining good records with strong attention to detail and excellent time-management skills Booking appointments and providing invaluable customer service advice

2015

Energy Advisor

Fundraising Innovations

Aug 2013 - Mar 2015
  • Conducted a presentation on improving company procedures Keeping abreast of the latest industry products and promotions through research Providing online support for clients and customers Maintaining good records with strong attention to detail and excellent time-management skills Booking appointments and providing invaluable customer service advice

2013

Key Accounts Executive

British Editorial Society

Sep 2000 - Apr 2013
  • Despatching print publications on schedule Organising meetings with key stakeholders Journals and online product management Dealing with inbound subscription queries Resolving customer queries, in particular with regard to online activation Reporting to the Head of Circulation, I managed the CRM database, processing orders and producing monthly circulation figures for 17,000 subscribers worldwide I provided regular monthly and agent reports, including demographics and technical developments Liaised with marketing and editorial team Account management, organising and supervising meetings Managed a small team, and trained and supervised staff members. Set measurable objectives Liaising with our counterparts in the American office regarding promotions and distribution Responded to customer and business issues at meetings and exhibitions 2000- 2006 Subscriptions Assistant, British Editorial Society. London Processing orders for 6000 British subscribers Handling daily emails, invoices and telephone queries Data entry, attending meetings, minute-taking and ordering stationery Producing monthly issue-release circulation figures Organised and created price and promotional codes for Sterling, Dollar and Euro currencies

Education

1992

Physics, Quantum Physics, Information Technology

King’s College London

Sep 1987 - Jun 1992
  • Bsc Physics of Information Technology

Awards

1992

Published

  • My demonstration of Crystal Dislocations was published in the University Prospectus. I also had a short story published, as well as poems.